Inspera Outage History

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Inspera had 17 outages in the last 2 years totaling 478h 5m of downtime — averaging 0.7 incidents per month.

There were 17 Inspera outages since June 24, 2025 totaling 478h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.inspera.no

Minor June 4, 2026

Inspera Originality: Viewing internally/externally matched sources is temporarily disabled

Detected by Pingoru
Jun 04, 2026, 11:47 AM UTC
Resolved
Jun 05, 2026, 12:03 PM UTC
Duration
1d
Affected: Inspera Originality
Timeline · 4 updates
  1. investigating Jun 04, 2026, 11:47 AM UTC

    We have temporarily disabled viewing internally/externally matched sources while we investigate an issue. We will update this post with more information as soon as possible, latest by 16:00 CEST today (04.06.26).

  2. investigating Jun 04, 2026, 01:48 PM UTC

    We are continuing to investigate the issue, and viewing internally/externally matched sources will be kept disabled while the investigation is ongoing. Next update will be added by 10:00 CEST on Friday 05.06.26

  3. identified Jun 05, 2026, 07:38 AM UTC

    We have identified the issue and we are currently working on a fix. The disabled functionality is expected to be restored by 15:00 CEST today. We will update this incident with more information by that time.

  4. resolved Jun 05, 2026, 12:03 PM UTC

    Viewing internally/externally matched sources is now enabled. The issue was related to indexing. We apologise for any inconvenience caused.

Read the full incident report →

Minor May 4, 2026

IO/Canvas integration not operational

Detected by Pingoru
May 04, 2026, 08:56 AM UTC
Resolved
May 05, 2026, 07:27 AM UTC
Duration
22h 30m
Affected: Inspera Originality
Timeline · 4 updates
  1. investigating May 04, 2026, 08:56 AM UTC

    Due to an incident Instructure had on 01.05.2026 (https://status.instructure.com/), the integration between IO and Canvas is currently not operational. We are working closely with Instructure to restore the integration. We will post further updates on this page.

  2. identified May 04, 2026, 12:03 PM UTC

    We are still working with Instructure to get the IO/Canvas integration operational again. We will continue to post updates on this page.

  3. identified May 04, 2026, 02:45 PM UTC

    As issued in the previous update, we are still working with Instructure to get the IO/Canvas integration operational again. We will continue to post updates on this page.

  4. resolved May 05, 2026, 07:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 12, 2026

Delays in Inspera Assessment

Detected by Pingoru
Mar 12, 2026, 10:44 AM UTC
Resolved
Mar 12, 2026, 03:06 PM UTC
Duration
4h 21m
Affected: Inspera Assessment - AdminInspera Assessment - StudentCandidate Monitoring
Timeline · 5 updates
  1. investigating Mar 12, 2026, 10:44 AM UTC

    We are currently experiencing an issue causing delays in operations for admin users in Inspera Assessment. These issues should not affect test takers. We are investigating the issue with the highest priority and a new update will be posted as soon as we know more.

  2. investigating Mar 12, 2026, 12:00 PM UTC

    We are continuing to investigate the issue. We will post another update within the next 30 minutes.

  3. investigating Mar 12, 2026, 12:30 PM UTC

    We are continuing to investigate. The root cause has not yet been identified. We are working on implementing mitigations for the latency issues. We will post a new update within the next 30 minutes.

  4. monitoring Mar 12, 2026, 12:58 PM UTC

    We have implemented mitigations for the latency issues and are monitoring the effect of these.

  5. resolved Mar 12, 2026, 03:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 3, 2026

We are currently investigating an issue with starting tests and previewing content

Detected by Pingoru
Mar 03, 2026, 12:13 PM UTC
Resolved
Mar 03, 2026, 03:13 PM UTC
Duration
2h 59m
Affected: Inspera Assessment - AdminInspera Assessment - Student
Timeline · 3 updates
  1. investigating Mar 03, 2026, 12:13 PM UTC

    We have identified an issue blocking admin users from previewing questions, question sets and tests. This issue affects all users who have access to preview content: authors, planners, chief invigilators and graders. We are investigating the issue, and a new update will be posted as soon as we know more. The issue also affects candidates who are starting a new test during this incident. Candidates who have already started the test are not affected.

  2. monitoring Mar 03, 2026, 12:30 PM UTC

    We have applied a fix and the issue is resolved. We will keep monitoring the results. Candidates will be able to open tests normally again. If they are still experiencing issues we recommend that they log out and back in before the next attempt.

  3. resolved Mar 03, 2026, 03:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 19, 2026

Inspera Originality: Increased Processing Times for Originality Reports

Detected by Pingoru
Feb 19, 2026, 02:14 PM UTC
Resolved
Feb 24, 2026, 01:53 PM UTC
Duration
4d 23h
Affected: Inspera Originality
Timeline · 2 updates
  1. monitoring Feb 19, 2026, 02:14 PM UTC

    We are currently seeing a high volume of submissions, which results in longer-than-usual processing times for reports. Our team is actively monitoring the situation to ensure all reports are delivered as quickly as possible. We appreciate your patience.

  2. resolved Feb 24, 2026, 01:53 PM UTC

    The issues regarding longer-than-usual processing times in Inspera Originality have now been fully resolved. Our technical team has cleared the submission backlog, and you should see reports appearing as expected. Thank you for your understanding during this period of high system load.

Read the full incident report →

Minor February 17, 2026

Inspera Assessment Demo Tests are currently out of service

Detected by Pingoru
Feb 17, 2026, 11:39 AM UTC
Resolved
Feb 17, 2026, 02:18 PM UTC
Duration
2h 39m
Affected: Inspera Assessment - Student
Timeline · 3 updates
  1. identified Feb 17, 2026, 11:39 AM UTC

    We have identified an issue with access to Demo Tests for candidates. The demo tests are currently unavailable for most candidates. We are working on a fix and will update this incident with more information about expected resolution time as soon as possible.

  2. identified Feb 17, 2026, 12:52 PM UTC

    We have prepared a fix for the issue with demo tests and expect it to be resolved within two hours from now.

  3. resolved Feb 17, 2026, 02:18 PM UTC

    We have resolved the issue, and demo tests are available for candidates again.

Read the full incident report →

Minor January 2, 2026

Delays in candidate updates in monitor

Detected by Pingoru
Jan 02, 2026, 11:30 AM UTC
Resolved
Jan 02, 2026, 04:00 PM UTC
Duration
4h 30m
Affected: Candidate Monitoring
Timeline · 3 updates
  1. investigating Jan 02, 2026, 11:30 AM UTC

    We are currently experiencing an issue causing delays in the monitor module. The issue affects users with user role planner, invigilator and/or chief invigilator. The impact of the incident currently includes: - Candidates that have submitted during this incident are not updated to the Submitted status in Monitor. Also other statuses in Monitor are delayed. - The last saved timestamp is delayed. The incident does not affect candidates currently in ongoing tests, and they can continue their tests as normal. We are investigating the issue and a new update will be posted as soon as we know more.

  2. monitoring Jan 02, 2026, 01:00 PM UTC

    The queue handling the candidate indexing in Monitor and Deliver is now back to normal after a fix we have done. The statuses are now updated and working as expected. We are monitoring the status.

  3. resolved Jan 02, 2026, 04:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 26, 2025

Email message delays

Detected by Pingoru
Dec 26, 2025, 08:42 PM UTC
Resolved
Dec 27, 2025, 08:03 PM UTC
Duration
23h 21m
Affected: Email sending
Timeline · 6 updates
  1. investigating Dec 26, 2025, 08:41 PM UTC

    We’ve identified and mitigated an issue affecting email delivery. Systems are recovering, but it will take approximately 12 hours for the message queue to clear. We’ll post a final update as soon as delivery times are back to normal.

  2. monitoring Dec 26, 2025, 08:42 PM UTC

    We’ll post a final update as soon as delivery times are back to normal.

  3. monitoring Dec 27, 2025, 06:48 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Dec 27, 2025, 08:00 AM UTC

    The quota for email sending in a 24 hour period have been reached. A request to increase the quota was logged. If this is not approved quickly, email sending will continue to lag for another 24 hours or so.

  5. monitoring Dec 27, 2025, 08:45 AM UTC

    Email delivery should be back in sync in around 10 hours.

  6. resolved Dec 27, 2025, 08:03 PM UTC

    The emeail queue is now back to normal and there should be no more delay.

Read the full incident report →

Minor December 20, 2025

Proctoring events unavailable

Detected by Pingoru
Dec 20, 2025, 02:05 PM UTC
Resolved
Dec 21, 2025, 07:46 AM UTC
Duration
17h 40m
Affected: Candidate Monitoring
Timeline · 3 updates
  1. investigating Dec 20, 2025, 02:05 PM UTC

    We are currently investigating an issue related to Inspera Resilience Proctoring(IRP). Currently, some proctoring events, related to camera and microphone are not showing. We will post an update as soon as we have more information.

  2. identified Dec 20, 2025, 07:07 PM UTC

    Inpspera functionality for updating of IRP events is back online. However, the team needs to re-process events that happened between 13:59 UTC on 18/12/2025 and 18:20 UTC today 20/12/2025. We will provide an updated timeline on when this will be completed later.

  3. resolved Dec 21, 2025, 07:46 AM UTC

    This incident has been resolved. Please Note: Customers with recordings in said interval will be informed directly once those recordings have been processed.

Read the full incident report →

Minor December 18, 2025

Intermittent issue with generating PDFs

Detected by Pingoru
Dec 18, 2025, 03:14 PM UTC
Resolved
Dec 18, 2025, 09:50 PM UTC
Duration
6h 36m
Affected: PDF Service
Timeline · 5 updates
  1. investigating Dec 18, 2025, 03:14 PM UTC

    We have identified an inconsistency during the export of PDF documents. We are investigating the issue, and a new update will be posted as soon as we know more.

  2. investigating Dec 18, 2025, 05:02 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 18, 2025, 05:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 18, 2025, 05:24 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 18, 2025, 09:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 8, 2025

Export Inconsistencies

Detected by Pingoru
Dec 08, 2025, 09:13 AM UTC
Resolved
Dec 08, 2025, 06:43 PM UTC
Duration
9h 29m
Affected: Inspera Assessment - AdminPDF Service
Timeline · 4 updates
  1. investigating Dec 08, 2025, 09:13 AM UTC

    We are experiencing inconsistencies with certain exports and downloads. If you experience any issues with generating or downloading an export, we advise that you retry the operation. We are investigating the issue and will provide frequent updates on the progress

  2. investigating Dec 08, 2025, 09:52 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 08, 2025, 09:52 AM UTC

    We are continuing to investigate the issue. For users experiencing an export opening in a new tab but not downloading, the following workaround should generate the download: 1: Copy the URL 2: Open a new tab 3: Paste the URL in the URL field of the new tab and press enter

  4. resolved Dec 08, 2025, 06:43 PM UTC

    The issue is now resolved.

Read the full incident report →

Critical December 5, 2025

Inspera's Help Center is currently unavailable

Detected by Pingoru
Dec 05, 2025, 09:08 AM UTC
Resolved
Dec 05, 2025, 09:38 AM UTC
Duration
30m
Affected: Inspera Assessment Help Center
Timeline · 2 updates
  1. investigating Dec 05, 2025, 09:08 AM UTC

    This applies to all parts of the Help Centre, including ticketing. It's currently not possible to view help centre articles, view tickets, submit tickets, or submit updates to tickets. We will update as soon as we know more. For urgent contact with Service Desk, please call +47 23 24 51 00, or contact your dedicated Inspera contact person.

  2. resolved Dec 05, 2025, 09:38 AM UTC

    The Help Centre is operational again, and access to tickets and articles is restored.

Read the full incident report →

Minor November 7, 2025

Delays in low-priority event log updates

Detected by Pingoru
Nov 07, 2025, 02:56 PM UTC
Resolved
Nov 07, 2025, 05:31 PM UTC
Duration
2h 34m
Affected: Inspera Assessment - Admin
Timeline · 3 updates
  1. investigating Nov 07, 2025, 02:56 PM UTC

    We are experiencing delays on event log updates. The delays only affect low-priority events (e.g. changing settings to tests). The delays do not affect event types flagged as urgent (e.g. user entering remote proctoring queue). We are currently investigating the issue.

  2. monitoring Nov 07, 2025, 05:16 PM UTC

    The processing of low-priority event logs have normalised and is at a stable level. We will continue to monitor the situation.

  3. resolved Nov 07, 2025, 05:31 PM UTC

    The issue with delay of the low-priority event logs update has been resolved.

Read the full incident report →

Minor October 15, 2025

Swedish customers only: issue with Ladok LIS integration

Detected by Pingoru
Oct 15, 2025, 12:22 PM UTC
Resolved
Oct 15, 2025, 05:58 PM UTC
Duration
5h 36m
Affected: External Test SynchronizationExternal User Synchronization/Import
Timeline · 3 updates
  1. investigating Oct 15, 2025, 12:22 PM UTC

    We are investigating an issue with Ladok LIS integration. Inspera does not receive messages from Ladok at the moment. The issue started yesterday around 12:44 UTC. This means that synchronizing tests and grade transfer from Inspera to Ladok are not working. We are in contact with Ladok about the investigation.

  2. investigating Oct 15, 2025, 12:22 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 15, 2025, 05:58 PM UTC

    17:30 UTC - The issue has been resolved.

Read the full incident report →

Minor October 14, 2025

Delays in event log updates

Detected by Pingoru
Oct 14, 2025, 02:53 PM UTC
Resolved
Oct 15, 2025, 07:37 AM UTC
Duration
16h 43m
Affected: Inspera Assessment - Admin
Timeline · 2 updates
  1. monitoring Oct 14, 2025, 02:53 PM UTC

    We have been experiencing delays on event log updates. This lasted from 13:45 to 14:40 UTC. The delays only affected low-priority events (e.g. changing settings to tests). They did not affect event types flagged as urgent (e.g. user entering remote proctoring queue). The high priority events have not been experiencing any delays. The processing of the event log has now returned to normal levels, but we are still monitoring the situation.

  2. resolved Oct 15, 2025, 07:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 1, 2025

Norwegian customers only: issues with FS integration

Detected by Pingoru
Oct 01, 2025, 07:12 AM UTC
Resolved
Oct 01, 2025, 07:38 AM UTC
Duration
25m
Affected: External Test Synchronization
Timeline · 2 updates
  1. identified Oct 01, 2025, 07:12 AM UTC

    Sikt has confirmed that the FS APIs are unavailable, and they are investigating the issue. The FS integration is currently out of service. Creating new tests and synchronisation of existing tests is currently not working. We have not reveived reports about grade transfers yet, but the assumption is that this is also out of service. We will update this incident when the issue is resolved.

  2. resolved Oct 01, 2025, 07:38 AM UTC

    The FS integration is confirmed by Sikt to be back in service.

Read the full incident report →

Notice June 24, 2025

Intermittent issues with PDF services

Detected by Pingoru
Jun 24, 2025, 10:17 AM UTC
Resolved
Jul 03, 2025, 08:29 AM UTC
Duration
8d 22h
Affected: PDF Service
Timeline · 5 updates
  1. investigating Jun 24, 2025, 10:17 AM UTC

    Currently we are experiencing intermittent issues with PDF exports, which leads to failures. As the issue is intermittent, we advise to retry after a fail. Our team is monitoring the situation.

  2. investigating Jun 24, 2025, 11:35 AM UTC

    We are continuing to monitor the situation.

  3. investigating Jun 24, 2025, 01:32 PM UTC

    We are continuing to monitor the situation and investigate the reason for the issue.

  4. monitoring Jun 25, 2025, 07:31 AM UTC

    A fix was implemented and we are monitoring the results.

  5. resolved Jul 03, 2025, 08:29 AM UTC

    This incident has been resolved.

Read the full incident report →