Data Streaming Platform Delay
Timeline · 1 update
- resolved Jun 10, 2026, 12:49 AM UTC
We had an issue in our data streaming platform that delayed intermittently data processing between 16:00 UTC and 22:00 UTC.
Incognia Outage History
Incognia is up right nowIncognia had 27 outages in the last 2 years totaling 135h 59m of downtime — averaging 1.1 incidents per month.
There were 27 Incognia outages since July 10, 2024 totaling 135h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
Dashboard not displaying up-to-date data
Affected: ExploreIntegrations
Timeline · 3 updates
- investigating May 10, 2026, 04:49 PM UTC
We are currently investigating this issue.
- monitoring May 10, 2026, 06:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 10, 2026, 07:21 PM UTC
Mitigations were successful. Integration related data is still catching up to current data. We expect it to catch up on the next two hours.
Degraded Performance in Internal Services
Affected: Global API
Timeline · 4 updates
- investigating Mar 31, 2026, 07:57 PM UTC
We are currently experiencing degraded performance across internal services. This may cause delays in the computation of some signals. Our team is investigating the issue and working to restore normal performance as quickly as possible. We will share further updates as soon as we have more information.
- identified Mar 31, 2026, 07:59 PM UTC
We have identified the issue and are actively working on a fix. Internal services may still experience degraded performance.
- monitoring Mar 31, 2026, 08:04 PM UTC
We have implemented a fix and are currently monitoring its impact.
- resolved Mar 31, 2026, 08:16 PM UTC
The incident has been resolved. The overall impact was very limited, resulting in a small increase in the `missing_integrity_data` reason that may have affected some customers. There is no impact to high-risk decision in the Risk API. We will continue monitoring to ensure stability.
Signal instability
Affected: Global API
Timeline · 3 updates
- identified Mar 25, 2026, 07:43 PM UTC
Due to infrastructure issues, some signals might have empty values (. This might impact risk assessment rules.
- monitoring Mar 25, 2026, 07:47 PM UTC
A fix has been implemented and signals are recovering.
- resolved Mar 25, 2026, 07:57 PM UTC
This incident has been resolved.
Product Dashboard Instability
Timeline · 1 update
- resolved Mar 24, 2026, 02:51 PM UTC
The Product Dashboard experienced a temporary instability between 14:21 and 14:31 (UTC). During this period, some users may have experienced high response times or issues loading results. The issue has been resolved, and the product is now operating normally.
Scheduled Maintenance
Timeline · 1 update
- resolved Mar 13, 2026, 06:00 AM UTC
Mar 13, 06:00 UTC Completed - The scheduled maintenance has been completed. Mar 13, 05:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 11, 18:12 UTC Update - We will be undergoing scheduled maintenance during this time. Mar 10, 16:59 UTC Scheduled - We will be performing scheduled service maintenance on March 13 from 05:00 AM to 06:00 AM (UTC). During this maintenance window, minor intermittent interruptions may occur on the Incognia API and Dashboard. No major disruption is expected, but brief periods of instability may be observed. This maintenance is part of our ongoing efforts to enhance product reliability and continuously improve our services. Our team will work to complete the maintenance as quickly as possible to minimize any impact. Thank you for your understanding.
Risk API Degradation
Timeline · 1 update
- resolved Feb 02, 2026, 05:39 PM UTC
Due to an infrastructure issue, the Risk API experienced a brief service degradation between 17:24 and 17:25 UTC.
Degraded Performance on Risk API
Timeline · 1 update
- resolved Nov 25, 2025, 08:15 PM UTC
Nov 25, 20:15 UTC Resolved - Between 19:47 and 19:52 UTC, the Risk API returned 5xx errors, causing service instability. Although error rates recovered after 19:52 UTC, some clients continued to experience degraded performance until 20:09 UTC.
Dashboard maintenance
Timeline · 1 update
- resolved Nov 27, 2025, 11:15 PM UTC
Nov 27, 23:15 UTC Completed - The scheduled maintenance has been completed. Nov 27, 23:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 25, 19:40 UTC Scheduled - We will be undergoing scheduled maintenance during this time.
Dashboard degraded performance - Cloudflare Service Disruption
Affected: User AuthenticationExploreIntegrationsAccount and OrganizationAPI ReferenceDocumentation
Timeline · 6 updates
- investigating Nov 18, 2025, 12:00 PM UTC
We are currently investigating this issue.
- monitoring Nov 18, 2025, 12:36 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Nov 18, 2025, 01:12 PM UTC
We are currently investigating this issue.
- monitoring Nov 18, 2025, 01:28 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 18, 2025, 01:37 PM UTC
Dashboard is back operational. User authentication is being monitored.
- resolved Nov 18, 2025, 02:37 PM UTC
This incident has been resolved.
Increased number of missing_integrity_data on Risk API
Affected: Global API
Timeline · 2 updates
- investigating Nov 06, 2025, 10:32 PM UTC
We are currently investigating a peak in missing_integrity_data reason for iOS devices that started at 19:30 UTC.
- resolved Nov 06, 2025, 10:33 PM UTC
Issue was fixed, API is 100% operational. Timeline: - The problem first started at 19:30 UTC; - Stopped at 20:42; - At 21:23 it started again; - It was detected at 21:55 and fixed at 22:07.
Dashboard degraded performance - AWS Service Disruption
Affected: User AuthenticationExploreIntegrationsAccount and OrganizationAPI ReferenceDocumentation
Timeline · 2 updates
- identified Oct 20, 2025, 04:55 PM UTC
We are investigating reports of increased latency and performance degradation across our services. This incident is related to a broader service disruption affecting Amazon Web Services (AWS). We are monitoring the situation closely and will provide further updates as we have more information on the resolution.
- resolved Oct 20, 2025, 10:47 PM UTC
This incident has been resolved.
AWS Outage
Affected: User AuthenticationExploreGlobal APIIntegrationsAccount and OrganizationAPI Reference
Timeline · 2 updates
- monitoring Oct 20, 2025, 09:53 AM UTC
Incognia’s systems (API & Dashboard) experienced degradation due to an AWS outage (see https://health.aws.amazon.com/health/status) from 07:00 UTC to 09:40 UTC.
- resolved Oct 20, 2025, 10:27 AM UTC
This incident has been resolved.
Degraded API
Timeline · 1 update
- resolved Oct 08, 2025, 05:15 PM UTC
Our risk assessment API was degraded from 13:48 to 13:53 BRT.
Risk API failing to evaluate some policies
Timeline · 3 updates
- investigating Sep 13, 2025, 07:45 PM UTC
We are currently investigating the issue
- monitoring Sep 13, 2025, 09:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 13, 2025, 09:39 PM UTC
The incident started at 19:06 (UTC), at 20:11 a the majority of 5xx was mitigated and my 21:17 the incident was resolved.
Incognia SDK Data Transmission Issues Due to Cloudflare Outage
Timeline · 1 update
- resolved Aug 21, 2025, 07:25 PM UTC
The Incognia SDK is experiencing problems transmitting data to Incognia servers due to an ongoing outage at Cloudflare (https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2), Incognia’s partner responsible for routing SDK calls. Our team is monitoring the situation and will provide updates as soon as Cloudflare restores normal service.
Dashboard access is intermittent
Affected: User AuthenticationExploreIntegrationsAccount and OrganizationAPI ReferenceDocumentation
Timeline · 5 updates
- investigating Aug 21, 2025, 06:31 PM UTC
We are currently investigating this issue.
- monitoring Aug 21, 2025, 06:42 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 21, 2025, 06:43 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 21, 2025, 06:50 PM UTC
Users may experience degraded login performance due to an ongoing issue with Auth0 (https://status.auth0.com/incidents/pmsqxcfwfk00). Incognia’s third-party authentication provider.
- resolved Aug 21, 2025, 07:56 PM UTC
This incident has been resolved.
API is down
Affected: Global API
Timeline · 3 updates
- investigating Aug 19, 2025, 04:21 PM UTC
We are currently investigating the issue
- monitoring Aug 19, 2025, 04:29 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Aug 19, 2025, 04:45 PM UTC
The incident has been resolved
API is degraded
Affected: Global API
Timeline · 2 updates
- monitoring Aug 04, 2025, 08:57 PM UTC
We are currently monitoring the API.
- resolved Aug 04, 2025, 09:06 PM UTC
This incident has been resolved.
The Incognia Dashboard is back online
Affected: User AuthenticationExploreIntegrationsAccount and OrganizationAPI ReferenceDocumentation
Timeline · 6 updates
- investigating Jul 01, 2025, 03:25 PM UTC
We are currently investigating this issue.
- identified Jul 01, 2025, 03:33 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 01, 2025, 03:33 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 01, 2025, 03:36 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 01, 2025, 03:45 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 01, 2025, 03:46 PM UTC
This incident has been resolved.
Processing delays causing higher than usual unresolved_device reason
Affected: Global API
Timeline · 2 updates
- monitoring Apr 29, 2025, 03:24 PM UTC
We already identified the problem and are monitoring and restoring the services. The degraded performance occurred between 14h and 14:30 UTC, and again around 14:52.
- resolved Apr 29, 2025, 03:40 PM UTC
Service returned to normal around 3:40 pm
API returning 5xx
Timeline · 1 update
- resolved Mar 26, 2025, 06:14 PM UTC
Our API returned some 5xx errors between 15:05 and 15:08 GMT-3. The issue is resolved since 15:09 GMT-3
Risk Assessment API is degraded
Timeline · 2 updates
- identified Feb 12, 2025, 09:24 PM UTC
Risk Assessment API is returning empty device IDs for a subset of requests for web devices since 6:00PM GMT. The issue has been identified and a fix is being implemented
- resolved Feb 12, 2025, 11:48 PM UTC
This incident has been resolved.
Incognia API degraded
Affected: Global API
Timeline · 4 updates
- investigating Oct 17, 2024, 10:00 PM UTC
Some API requests to the Incognia API are experiencing higher-than-usual latency, especially on the Web Device component.
- identified Oct 17, 2024, 10:00 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 17, 2024, 10:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 18, 2024, 12:13 AM UTC
This incident has been resolved.
API Degraded
Affected: Global API
Timeline · 2 updates
- monitoring Oct 09, 2024, 11:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2024, 11:24 PM UTC
This incident has been resolved.