Resolved after 34 minutes, affecting User Authentication and Investigation and 1 more, on October 20, 2025.
Incognia’s systems (API & Dashboard) experienced degradation due to an AWS outage (see https://health.aws.amazon.com/health/status) from 07:00 UTC to 09:40 UTC.
Affected components
User AuthenticationInvestigationGlobal APIIntegrationAccount and OrganizationAPI Reference
Update timeline
- monitoring Oct 20, 2025, 09:53 AM UTC
Incognia’s systems (API & Dashboard) experienced degradation due to an AWS outage (see https://health.aws.amazon.com/health/status) from 07:00 UTC to 09:40 UTC.
- resolved Oct 20, 2025, 10:27 AM UTC
This incident has been resolved.
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