Incognia incident

Dashboard degraded performance - Cloudflare Service Disruption

Minor Vendor's status page →

Resolved after 2 hours 36 minutes, affecting User Authentication and Investigation and 1 more, on November 18, 2025.

monitoring Nov 18, 2025, 01:37 PM UTC

Dashboard is back operational. User authentication is being monitored.

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Started
Nov 18, 2025, 12:00 PM UTC
Resolved
Nov 18, 2025, 02:37 PM UTC
Duration
2h 36m
Detected by Pingoru
Nov 18, 2025, 12:00 PM UTC

Affected components

User AuthenticationInvestigationIntegrationAccount and OrganizationAPI ReferenceDocumentation

Update timeline

  1. investigating Nov 18, 2025, 12:00 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 18, 2025, 12:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Nov 18, 2025, 01:12 PM UTC

    We are currently investigating this issue.

  4. monitoring Nov 18, 2025, 01:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Nov 18, 2025, 01:37 PM UTC

    Dashboard is back operational. User authentication is being monitored.

  6. resolved Nov 18, 2025, 02:37 PM UTC

    This incident has been resolved.

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