Incognia incident

Dashboard degraded performance - AWS Service Disruption

Minor Resolved View vendor source →

Incognia experienced a minor incident on October 20, 2025 affecting User Authentication and Explore and 1 more component, lasting 4h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:55 PM UTC
Resolved
Oct 20, 2025, 09:14 PM UTC
Duration
4h 18m
Detected by Pingoru
Oct 20, 2025, 04:55 PM UTC

Affected components

User AuthenticationExploreIntegrationsAccount and OrganizationAPI ReferenceDocumentation

Update timeline

  1. identified Oct 20, 2025, 04:55 PM UTC

    We are investigating reports of increased latency and performance degradation across our services. This incident is related to a broader service disruption affecting Amazon Web Services (AWS). We are monitoring the situation closely and will provide further updates as we have more information on the resolution.

  2. resolved Oct 20, 2025, 10:47 PM UTC

    This incident has been resolved.