Incognia experienced a minor incident on August 21, 2025 affecting User Authentication and Explore and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
User AuthenticationExploreIntegrationsAccount and OrganizationAPI ReferenceDocumentation
Update timeline
- investigating Aug 21, 2025, 06:31 PM UTC
We are currently investigating this issue.
- monitoring Aug 21, 2025, 06:42 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 21, 2025, 06:43 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 21, 2025, 06:50 PM UTC
Users may experience degraded login performance due to an ongoing issue with Auth0 (https://status.auth0.com/incidents/pmsqxcfwfk00). Incognia’s third-party authentication provider.
- resolved Aug 21, 2025, 07:56 PM UTC
This incident has been resolved.