Incognia had 26 outages in the last 2 years totaling 136h 2m of downtime — averaging 1.1 incidents per month.
There were 26 Incognia outages since July 10, 2024 totaling 136h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
Mitigations were successful. Integration related data is still catching up to current data. We expect it to catch up on the next two hours.
We are currently experiencing degraded performance across internal services. This may cause delays in the computation of some signals. Our team is investigating the issue and working to restore normal performance as quickly as possible. We will share further updates as soon as we have more information.
We have identified the issue and are actively working on a fix. Internal services may still experience degraded performance.
We have implemented a fix and are currently monitoring its impact.
The incident has been resolved. The overall impact was very limited, resulting in a small increase in the `missing_integrity_data` reason that may have affected some customers. There is no impact to high-risk decision in the Risk API. We will continue monitoring to ensure stability.
Due to infrastructure issues, some signals might have empty values (. This might impact risk assessment rules.
A fix has been implemented and signals are recovering.
This incident has been resolved.
The Product Dashboard experienced a temporary instability between 14:21 and 14:31 (UTC). During this period, some users may have experienced high response times or issues loading results. The issue has been resolved, and the product is now operating normally.
Mar 13, 06:00 UTC Completed - The scheduled maintenance has been completed. Mar 13, 05:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 11, 18:12 UTC Update - We will be undergoing scheduled maintenance during this time. Mar 10, 16:59 UTC Scheduled - We will be performing scheduled service maintenance on March 13 from 05:00 AM to 06:00 AM (UTC). During this maintenance window, minor intermittent interruptions may occur on the Incognia API and Dashboard. No major disruption is expected, but brief periods of instability may be observed. This maintenance is part of our ongoing efforts to enhance product reliability and continuously improve our services. Our team will work to complete the maintenance as quickly as possible to minimize any impact. Thank you for your understanding.
Due to an infrastructure issue, the Risk API experienced a brief service degradation between 17:24 and 17:25 UTC.
Nov 25, 20:15 UTC Resolved - Between 19:47 and 19:52 UTC, the Risk API returned 5xx errors, causing service instability. Although error rates recovered after 19:52 UTC, some clients continued to experience degraded performance until 20:09 UTC.
Nov 27, 23:15 UTC Completed - The scheduled maintenance has been completed. Nov 27, 23:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 25, 19:40 UTC Scheduled - We will be undergoing scheduled maintenance during this time.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
Dashboard is back operational. User authentication is being monitored.
This incident has been resolved.
We are currently investigating a peak in missing_integrity_data reason for iOS devices that started at 19:30 UTC.
Issue was fixed, API is 100% operational. Timeline: - The problem first started at 19:30 UTC; - Stopped at 20:42; - At 21:23 it started again; - It was detected at 21:55 and fixed at 22:07.
We are investigating reports of increased latency and performance degradation across our services. This incident is related to a broader service disruption affecting Amazon Web Services (AWS). We are monitoring the situation closely and will provide further updates as we have more information on the resolution.
This incident has been resolved.
Incognia’s systems (API & Dashboard) experienced degradation due to an AWS outage (see https://health.aws.amazon.com/health/status) from 07:00 UTC to 09:40 UTC.
This incident has been resolved.
Our risk assessment API was degraded from 13:48 to 13:53 BRT.
We are currently investigating the issue
A fix has been implemented and we are monitoring the results.
The incident started at 19:06 (UTC), at 20:11 a the majority of 5xx was mitigated and my 21:17 the incident was resolved.
The Incognia SDK is experiencing problems transmitting data to Incognia servers due to an ongoing outage at Cloudflare (https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2), Incognia’s partner responsible for routing SDK calls. Our team is monitoring the situation and will provide updates as soon as Cloudflare restores normal service.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
Users may experience degraded login performance due to an ongoing issue with Auth0 (https://status.auth0.com/incidents/pmsqxcfwfk00). Incognia’s third-party authentication provider.
This incident has been resolved.
We are currently investigating the issue
A fix has been implemented and we are monitoring the results
The incident has been resolved
We are currently monitoring the API.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
This incident has been resolved.
We already identified the problem and are monitoring and restoring the services. The degraded performance occurred between 14h and 14:30 UTC, and again around 14:52.
Service returned to normal around 3:40 pm
Our API returned some 5xx errors between 15:05 and 15:08 GMT-3. The issue is resolved since 15:09 GMT-3
Risk Assessment API is returning empty device IDs for a subset of requests for web devices since 6:00PM GMT. The issue has been identified and a fix is being implemented
This incident has been resolved.
Some API requests to the Incognia API are experiencing higher-than-usual latency, especially on the Web Device component.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.