Intermittent delays in orders and images populating Erad

Update timeline

1. investigating Nov 06, 2026, 07:41 AM UTC

   We are currently experiencing intermittent eRAD issues. You may notice delays in order processing and image transfers. Impact to Users: Users may experience intermittent delays when sending orders and transferring images. This may result in slower-than-normal order processing, delayed image availability, and temporary disruptions to normal workflow. What Do You Need To Do?: eRAD and Imagen engineers are actively working on the issue and we will keep you updated as we receive information. We apologize for any inconveniences this may cause and are working to resolve the issue as quickly as possible. A notification will be sent letting you know when the system is back to normal.

2. resolved Nov 06, 2026, 08:19 AM UTC

   All orders and images are populating eRad realtime. Please notify support if you see any issues with eRad