Imagen Technologies experienced a minor incident on October 11, 2026 affecting PACS Access, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 11, 2026, 08:15 PM UTC
Status: Investigating *UNSCHEDULED Imagen Downtime - 10/11/2026* Summary: eRAD is having an unscheduled downtime. Affected Users: All Imagen users Description: - eRAD is down and currently unavailable to all users. What Do You Need To Do?: Imagen and eRAD engineers are actively working on the issue and we will keep you updated as we receive information. Information & Support: Please contact support with any questions or concerns by replying to this email or emailing [email protected] "[email protected]": mailto:[email protected]. We apologize for any inconveniences this may cause and are working to resolve the issue as quickly as possible. A notification will be sent letting you know when the system is back to normal and available. Affected components PACS Access (Full outage)
- investigating Oct 11, 2026, 09:31 PM UTC
Status: Investigating *UNSCHEDULED Imagen Downtime - 10/11/2026* Summary: eRAD Support has reported progress restoring service: an on-site technician replaced the affected host, and the Imagen servers are reachable again. Affected Users: All Imagen users Description: We’ve seen brief signs of recovery, indicating service interruptions are still occurring. We’re continuing downtime operations while we validate whether normal reading workflows are consistently available. What Do You Need To Do?: Imagen and eRAD engineers are actively working on the issue and we will keep you updated as we receive information. Information & Support: Please contact support with any questions or concerns by replying to this email or emailing [email protected] "[email protected]": mailto:[email protected]. We apologize for any inconveniences this may cause and are working to resolve the issue as quickly as possible. A notification will be sent letting you know when the system is back to normal and available. Affected components PACS Access (Partial outage)
- resolved Oct 11, 2026, 09:59 PM UTC
Status: Resolved *RESOLVED _UNSCHEDULED Imagen Downtime - 10/11/2026* Summary: eRad is currently up and available to all users. Affected Users: All Imagen users Description: Downtime has been resolved.. What Do You Need To Do?: Normal operations and workflows may resume. Information & Support: Please contact support with immediate concerns by replying to this email or emailing [email protected] "[email protected]": mailto:[email protected]. Thank you for your continued patience and support. Affected components PACS Access (Operational)