IgniteTech Outage History

Some customers may experience slow responses and errors when using search, saved filters, dashboards, and API requests that rely on search or filters. These requests could take up to 60 seconds and then fail with an HTTP 500 error. We are currently investigating the issue

We are investigating the root cause of a maintenance page showing up when attempting to access Kiln.

Jive Unity instances are experiencing slow loading or failure to load. This is being actively investigated and we are working toward a resolution.

Investigation is ongoing - we have restored most of the instances/functionality and are working on bringing everything back up

We are currently investigating an issue affecting search capabilities for EU and US instance. Our infrastructure team is investigating this with top priority, we apologize for any inconvenience caused.

Investigating — Some FogBugz customers are currently experiencing access issues and intermittent errors when using the application. This may prevent normal work in FogBugz. We are actively investigating and will share another update as soon as possible.

We are currently investigating an issue where User Profiles throw system errors and cannot be viewed.

We are currently aware of an issue affecting Jive Cloud where the activity feed and new post indicators may not update correctly. The issue is currently under investigation.

We are currently aware of an issue affecting Jive Cloud where some videos may become stuck in the encoding process or enter an error state, preventing them from processing correctly. Our team is actively investigating the issue and working on a resolution.

We are currently experiencing issues related to shifts, jobs and device connectivity and currently investigating the behavior.

We have received a number of reports about people being unable to log in to Streetsmart. We are currently investigating the issue and assessing the blast radius. Users facing the issue should create a support ticket.

We are investigating an issue were some of our users are not able to refresh locations. We are working on this with High priority

Intermittent Service Disruptions - Under certain conditions, the Placeable service is not completing graceful restarts as expected. - During these periods, system load increases, which may impact availability. Current actions: - Implementing fixes to ensure restart procedures complete without blocking - Reviewing recent changes that may have contributed to this behavior We are actively investigating the issue and will post further updates as progress is made.

We are currently investigating reports of intermittent 504 errors when attempting to login via web (may be impacting other services too)

We are investigating an issue affecting email delivery for forms and reports. Some emails may be delayed or not delivered as expected. We will provide updates as more information becomes available.

We are currently investigating an issue affecting login access to the Web Portal (https://web.streetsmartmobile.com/). Some users may encounter errors or be unable to authenticate successfully. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide updates as more information becomes available.

We are currently investigating this issue.

We are currently experiencing an ongoing Cloudflare incident that is impacting https://store.dnnsoftware.com/. You can follow the upstream incident here: https://www.cloudflarestatus.com/ We are actively monitoring the situation and will continue to provide updates as Cloudflare works toward a resolution.

Our team is currently investigating an issue where https://dnnsoftware.com/ is down, We will provide further updates as they become available.

Our site is experiencing occasional interruptions, and some users may encounter 503 errors or login issues. We’re investigating the situation and working to stabilize the site.