IgniteTech incident

Jive - System Error Viewing All User Profiles

Major Resolved View vendor source →

IgniteTech experienced a major incident on May 7, 2026 affecting Jive Cloud US Region and Jive Cloud EU Region and 1 more component, lasting 4d 3h. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 05:29 PM UTC
Resolved
May 11, 2026, 09:06 PM UTC
Duration
4d 3h
Detected by Pingoru
May 07, 2026, 05:29 PM UTC

Affected components

Jive Cloud US RegionJive Cloud EU RegionJive Hosted EU Region

Update timeline

  1. investigating May 07, 2026, 05:29 PM UTC

    We are currently investigating an issue where User Profiles throw system errors and cannot be viewed.

  2. identified May 08, 2026, 02:39 AM UTC

    Our teams have identified the issue and a fix is in the process of being implemented.

  3. identified May 08, 2026, 03:30 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 08, 2026, 04:19 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring May 10, 2026, 12:44 AM UTC

    The issue has been fixed and services are operating normally again at this time. We are continuing to closely monitor the situation to ensure ongoing stability and will provide further updates if necessary.

  6. monitoring May 10, 2026, 09:45 AM UTC

    We are continuing to monitor.

  7. monitoring May 10, 2026, 08:24 PM UTC

    We are continuing to monitor the situation.

  8. resolved May 11, 2026, 09:06 PM UTC

    The incident has been resolved