IgniteTech had 42 outages in the last 2 years totaling 1663h 24m of downtime — averaging 1.7 incidents per month.
There were 42 IgniteTech outages since May 23, 2024 totaling 1663h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue where FogBugz instance is slow or failing to load, resulting in 504 Gateway Timeout errors.
A fix was implemented and we are monitoring the results.
The incident has been resolved.
We are currently investigating an issue with the Kiln pull\push functionality working slowly or failing with error 500.
We are pleased to inform you that the issue affecting Kiln pull and push functionality has now been fully resolved. Our team continues to monitor the service and has confirmed that it is operating normally.
This incident has been resolved.
We are currently experiencing a 502 error due to high traffic or a temporary configuration issue. Our team is actively investigating and working to restore full connectivity as quickly as possible. We’ll share further updates as soon as we have more information. Thank you for your patience and understanding.
Our engineering teams have identified the cause of the current service interruption and have begun the restoration process. Some customer environments have already been restored, and we are continuing to work urgently to bring all remaining services back online. We appreciate your patience and will continue to provide updates as we make further progress.
Service issue has been fixed and we are currently monitoring the systems.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating reports of intermittent failures when using the search functionality. Our team is actively investigating the root cause. We are monitoring impacted instances and evaluating backend search services for performance degradation or misconfiguration.
Our team has identified underlying infrastructure issues impacting some search functionalities. We are actively working on implementing a fix, and we are already seeing initial signs of recovery for some search capabilities. We will continue to provide regular updates as we progress towards a full recovery of all search functionalities.
We are continuing to work on a fix for this issue.
We have implemented a fix addressing the infrastructure issues that impacted search functionality across our Jive Hosted environments. Our monitoring indicates continued recovery in search operations, with most services stabilizing. We will continue close observation to ensure full recovery.
This incident has been resolved
An issue has been reported that is preventing new items from being indexed and added to the cloud search index. We currently believe that all instances using the cloud backend for search operations are affected. We are working on resolving the issue.
A root cause was identified; only US instances were affected. Fix was applied, and the search queue is being processed. We are monitoring progress.
The incident has been resolved. Only one customer index is still being rebuilt in the background.
We are currently investigating an issue affecting the FogBugz search functionality. Users may encounter a 500 Internal Server Error when attempting to search for cases. This issue appears to be impacting all On-Demand (cloud-hosted) users.
We have identified and resolved the issues and cannot reproduce the error anymore. We are monitoring the situation.
The filters and searches are working as expected. The incident is now resolved.
We have been made aware of an issue with recently created content not showing up in the search results. The issue is currently under investigation
Our development team has implemented a fix, and the search functionality has been restored. We will continue to monitor the situation to ensure stability.
The issue with search functionality has been resolved.
We have identified an issue with the FogBugz - Kiln component that is causing 503 errors, resulting in service unavailability. This issue is currently impacting all Kiln customers. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience and understanding. For latest updates please remain subscribed to the product status page: https://status.ignitetech.com/
We have implemented a fix for the issue and are now monitoring the results. We sincerely apologize for the inconvenience.
This incident has been resolved.
We are currently working on a new version of the app that is going to be released shortly. In the meantime, you can download the latest version APK file from the link below: https://support.streetsmartmobile.com/hc/en-us/articles/16139452075922-StreetSmart-Application-Is-Missing-from-Google-Play
The StreetSmart Application is back online and available for download from the Google Playstore - https://play.google.com/store/apps/details?id=com.streetsmart.advantage&hl=en. We have monitored further and did not observe any further issues. We thank you for your patience.
We are aware of an issue affecting a small number of customers/installations where the address is not validating on the location tab for jobs.
We are aware of an issue affecting a small number of customers/installations. When attempting to access certain user content, an error message stating "An unexpected error has occurred" may be displayed. Our team is actively investigating the issue.
We have implemented a fix for the issue and are now monitoring the results. We sincerely apologize for the inconvenience.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are aware of an issue affecting On Demand customers, where an OAuth error is thrown when attempting to establish FogBugz Mailbox Connections. We are working on having this resolved and will provide further information as soon as it is available.
We have identified the root cause of the issue and are deploying the fix to all nodes.
A fix has been deployed to all customers and the issue should no longer occur. If it still does, please reach out so that we may investigate your specific instance.
This incident has been resolved.
We are currently investigating the OAuth authentication issue affecting some on-demand customers and are working to identify the source of the problem. We will provide further updates as they become available.
A fix has been implemented and issue is resolved. We are closely monitoring the incident.
This incident has been resolved. For any issues, please contact Support.
We are currently experiencing an issue causing instances to be down. Our team is actively investigating the matter and working to resolve it as quickly as possible.
Our Infrastructure team has addressed the problem and issue is resolved. We are currently monitoring all services.
We are continuing to monitor for any further issues.
This incident has been resolved.
We have been made aware of performance and stability issues affecting Jive users in the EU and US regions. We are working towards a resolution and will provide further updates as they become available. We highly recommend you to subscribe to the status.ignitetech.com status page to receive notifications about incidents and scheduled maintenance that can impact your operations. We thank you for your patience.
We are continuing to investigate this issue.
Resolved — All affected instances have been restored. Please check and if you are still experiencing any difficulties, please log or update your support ticket.
We have identified a flaw that caused issues with the search functionality on our AnswerHub sites. As a precautionary measure, the search functionality has been temporarily disabled while we work on a permanent fix. Our engineering team is actively working on resolving the issue. In the meantime, all sites remain operational. We will keep you updated as we make progress.
The search functionality has been fully restored and all sites are operational. We will continue to closely monitor the sites and the search functionality. We apologize for any inconvenience caused and appreciate your patience as we worked to address this matter.
This incident has been resolved.
We are currently experiencing a disruption with the Placeable GeoCoder service. This issue stems from intermittent problems with the external Bing Maps Find a Location by Address API, which prevents our system from providing coordinates based on text input. We are investigating the issue.
This incident has been resolved from Microsoft side. for any further please do not hesitate to reach out to us via https://support.placeable.com/hc/en-us