IgniteTech incident

FogBugz Performance Degradation

Major Resolved View vendor source →

IgniteTech experienced a major incident on February 6, 2026 affecting Website, lasting 4d 12h. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2026, 09:39 AM UTC
Resolved
Feb 10, 2026, 10:34 PM UTC
Duration
4d 12h
Detected by Pingoru
Feb 06, 2026, 09:39 AM UTC

Affected components

Website

Update timeline

  1. investigating Feb 06, 2026, 09:39 AM UTC

    We have identified an issue impacting FogBugz users, who may experience slow page loads or intermittent timeouts. Our Infrastructure team is actively working on implementing a solution.

  2. monitoring Feb 06, 2026, 11:10 AM UTC

    A fix has been implemented, and we are monitoring the results.

  3. monitoring Feb 09, 2026, 04:51 AM UTC

    The applied fixes are continuing to show expected results. We are continuing to monitor this.

  4. identified Feb 09, 2026, 06:31 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Feb 09, 2026, 06:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. identified Feb 09, 2026, 08:35 AM UTC

    The issue has been identified and a fix is being implemented.

  7. identified Feb 09, 2026, 02:16 PM UTC

    The team is still actively working on implementing the fix. We will continue to provide updates as progress is made.

  8. monitoring Feb 10, 2026, 04:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  9. identified Feb 10, 2026, 06:33 AM UTC

    Our monitoring has confirmed that the issue is still present. The team is actively working on implementing a fix, and we will continue to provide updates as progress is made.

  10. monitoring Feb 10, 2026, 10:04 AM UTC

    An updated fix was deployed, and we are monitoring the results.

  11. identified Feb 10, 2026, 10:38 AM UTC

    Our monitoring has confirmed that the issue is still present. The team is working on implementing an updated fix, and we will continue to provide updates as progress is made.

  12. monitoring Feb 10, 2026, 01:05 PM UTC

    We have introduced a fix for this issue and are monitoring that performance remains as expected. We will provide further updates through this channel.

  13. resolved Feb 10, 2026, 10:34 PM UTC

    The fix that was introduced has resolved the issue with FogBugz performance.