IgniteTech experienced a major incident on February 17, 2026 affecting StreetSmart, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 17, 2026, 08:11 PM UTC
We have received a number of reports about people being unable to log in to Streetsmart. We are currently investigating the issue and assessing the blast radius. Users facing the issue should create a support ticket.
- identified Feb 17, 2026, 11:37 PM UTC
We have identified the issue causing login and sync issues with the StreetSmart app. Our Infrastructure team has implemented a fix for the login issues, and we are working on a fix for the sync issues.
- monitoring Feb 18, 2026, 11:35 AM UTC
The issue causing login and sync issues for Streetsmart has now been resolved. We are actively monitoring the situation to ensure that there are no further issues.
- resolved Feb 18, 2026, 10:30 PM UTC
We have now resolved the login issues for Streetsmart.