IgniteTech incident

StreetSmart App Login & Device Activation Errors

Critical Resolved View vendor source →

IgniteTech experienced a critical incident on December 26, 2025 affecting StreetSmart, lasting 3d 6h. The incident has been resolved; the full update timeline is below.

Started
Dec 26, 2025, 06:19 PM UTC
Resolved
Dec 30, 2025, 12:33 AM UTC
Duration
3d 6h
Detected by Pingoru
Dec 26, 2025, 06:19 PM UTC

Affected components

StreetSmart

Update timeline

  1. investigating Dec 26, 2025, 06:19 PM UTC

    We are currently investigating an issue affecting the StreetSmart mobile application where users may encounter a “Server communication error” when attempting to log in or activate their device. This may prevent successful phone number verification and account activation. Our team is actively working to identify and resolve the underlying cause. We will provide updates as more information becomes available.

  2. monitoring Dec 26, 2025, 07:41 PM UTC

    The issue has been identified, and the fix has been applied. We can no longer reproduce the issue. Should you have any other problems, please report them to the customer support.

  3. investigating Dec 26, 2025, 08:44 PM UTC

    It seems like the issue is still reproducible for some customers. We are currently investigating the root cause.

  4. investigating Dec 27, 2025, 12:28 AM UTC

    We are continuing to investigate an issue affecting a number of StreetSmart mobile app users. Our team is working on identifying the root cause and will share updates as they become available.

  5. monitoring Dec 27, 2025, 11:49 AM UTC

    A fix has been implemented, and we are monitoring the impact.

  6. monitoring Dec 27, 2025, 01:09 PM UTC

    We are continuing to monitor for any further issues.

  7. investigating Dec 27, 2025, 05:13 PM UTC

    We have received reports that the issue is still reproducible for some customers. We are currently investigating the root cause.

  8. monitoring Dec 28, 2025, 04:20 AM UTC

    A fix has been implemented, and we are monitoring the affected customers.

  9. identified Dec 28, 2025, 01:06 PM UTC

    We have received reports that some customers are impacted by failures on some cellular carriers due to a DNS issue. We are working with the carrier to resolve this issue.

  10. monitoring Dec 28, 2025, 09:07 PM UTC

    A fix has been implemented, and we are monitoring the affected customers.

  11. monitoring Dec 29, 2025, 05:03 AM UTC

    The application of the fix is successful currently. No new issues have been reported.

  12. resolved Dec 30, 2025, 12:33 AM UTC

    The issue affecting login and device activation in the StreetSmart app has been resolved.