iAdvize had 16 outages in the last 2 years totaling 40h 50m of downtime — averaging 0.7 incidents per month.
There were 16 iAdvize outages since July 3, 2025 totaling 40h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
We experienced disruptions on our platform impacting knowledge libraries are not accessible in the admin, and AISA / Conversation Starters are returning empty messages / no responses. From 1:40pm to 2:02pm
We are currently experiencing disruptions on our platform. Admin / livechat / conversation panel (desk) are down.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We experienced minor slowdowns starting at 11:00. From 11:40, there was a spike in errors: Agents were unable to log in to the desk, no conversations were received, and there were slowdowns on the admin side in particular. The issue has now been resolved, but we continue to monitor the situation. Thank you for your understanding.
We experienced a disruption affecting Copilot conversation processing (Duration: 11:05 - 11:25 (UTC) | 20 minutes) due to internal misconfiguration. The issue has been fully resolved. We apologize for any inconvenience and thank you for your patience.
We are currently experiencing an issue with the social channel. You will not be able to send or receive messages in social conversations. We are working on it.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Shopping Assistant experienced random disruptions between 2:40 PM and 3:00 PM (CET). Conversations were initiated by visitors, but the Shopping Assistant was not always able to respond systematically. The issue has been identified and fixed. Thank you for your understanding.
Our shopping assistant experienced random disruptions between 1:17pm and 1:48pm. Conversations were initiated by visitors, but the Shopping Assistant did not respond consistently. The issue has been identified and fixed. Thank you for your understanding.
We're currently experiencing some technical issues causing our Copilots to respond slowly. We are investigating.
We are continuing to investigate the issue.
Issue is now mitigated. Copilot is back to normal.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix is currently being published.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A deployment on Oct 27, 2025 3:21 PM intended to extend Admin session duration to 1 hour unintentionally reduced Desk agent session duration from 1 day to 1 hour. So, Desk agents were forced to re-authenticate hourly until the fix was deployed on Oct 28, 2025 1:57 PM. Sorry for the commotion.
The copilot feature is facing issues. Message processing is significantly slower. The ingestion and processing of knowledge bases feeding the copilots is also significantly slowed down. We suspect a network failure at our LLM provider.
The issue is identified: Looks like we are facing connexion issues between iAdvize and our LLM provider. We are investigating further.
We are looking for alternatives to restore the platform to normal operation as quickly as possible.
We are continuing to investigate this issue.
We have implemented a solution to mitigate the problem. We are monitoring Copilot.
As we are not seeing any improvement, we are trying to implement another solution to mitigate the issue.
The latest correction has been successfully completed. Copilot is back and working as expected.
This incident has been resolved.
We are currently experiencing disruptions on our platform affecting its proper functioning. It is difficult to respond to visitors and to close conversations from Social channels.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues on social channels.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently facing an issue. The creation of conversations is impacted
The issue has been identified, and a fix is currently being deployed.
A fix has been implemented. We are monitoring the solution.
This incident has been resolved.
We are currently facing an issue. The creation of conversations is impacted Handling conversations in the Desk might be impacted too
The issue has been identified, and a fix is currently being deployed.
A fix has been implemented. We are monitoring the solution.
On 07/09 (07:01–07:18 CET) and 08/09 (09:37–09:55 CET), the iAdvize platform experienced instability due to issues with our networking service. 07/09: The platform (Admin, Desk, Livechat) was unavailable. Services were restored after a restart. 08/09: Livechat and Desk were unstable. Admin remained operational. Services were restored after a system reboot. Everything is now fully operational. We are reinforcing our systems to avoid a recurrence. We sincerely apologize for the inconvenience caused.
Between August 19th 16:48 and August 20th 10:45, we experienced a disruption that affected the availability of certain Bots (Copilot + Workflow). Due to a technical issue in the synchronization process, certain Bots were incorrectly shown as unavailable. This impacted only a subset of our clients, where some engagement notifications were not displayed, and conversation creation was reduced. The issue was resolved on August 20th at 10:45 by restarting the impacted services. We are adding automated monitoring and restart mechanisms to prevent this from happening again and to ensure faster recovery in case of future incidents. We sincerely apologize for the inconvenience caused, and thank you for your understanding.
We are currently facing an issue. Notification won't display on websites
We are continuing to investigate this issue.
The issue has been identified and a fix is deployed.
The issue is resolved. We are monitoring the whole solution.
The latest patch is released. We are monitoring the solution.
The issue is resolved.