HUIT experienced a minor incident on July 14, 2025 affecting ServiceNow, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
ServiceNow
Update timeline
- investigating Jul 14, 2025, 05:19 PM UTC
The HUIT ITSM team is aware of an issue affecting Global Search in ServiceNow, where technicians are unable to retrieve incident tickets and related records as expected. We have reported this problem to the vendor and are actively working toward a resolution. We will provide updates as soon as more information becomes available.
- resolved Jul 14, 2025, 08:48 PM UTC
The issue impacting searching for incidents in ServiceNow should now be resolved.