HUIT experienced a notice incident on September 11, 2025 affecting DropBox, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
DropBox
Update timeline
- investigating Sep 11, 2025, 02:20 PM UTC
HUIT is aware of a vendor issue impacting Dropbox logins via HarvardKey single sign on. We have engaged Dropbox for support and will provide updates as they become available.
- identified Sep 11, 2025, 02:37 PM UTC
Dropbox has confirmed a global issue impacting new logins via HarvardKey. We will continue to provide updates as they become available.
- resolved Sep 11, 2025, 04:43 PM UTC
Dropbox access has been restored. Access to Harvard University Dropbox accounts is now available again via https://www.huit.harvard.edu/dropbox