Hightouch incident

Processing delay for subset of Events

Resolved after 55 minutes, on November 6, 2026.

resolved Nov 06, 2026, 09:00 PM UTC

We identified and resolved an issue affecting event processing. Between 3:45 PM and 4:40 PM ET, a small portion of events sent to Event Streaming syncs in us-east-1 were delayed by up to 55 minutes. The underlying problem has been addressed and all impacted Events have been successfully processed. There was no data loss, and no action is required at this time.

Started
Nov 06, 2026, 08:45 PM UTC
Resolved
Nov 06, 2026, 09:40 PM UTC
Duration
55m
Detected by Pingoru
Nov 06, 2026, 08:45 PM UTC

Update timeline

  1. resolved Nov 06, 2026, 09:00 PM UTC

    We identified and resolved an issue affecting event processing. Between 3:45 PM and 4:40 PM ET, a small portion of events sent to Event Streaming syncs in us-east-1 were delayed by up to 55 minutes. The underlying problem has been addressed and all impacted Events have been successfully processed. There was no data loss, and no action is required at this time.

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