Heron Data Outage History

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Heron Data had 7 outages in the last 2 years totaling 10h 2m of downtime — averaging 0.3 incidents per month.

There were 7 Heron Data outages since July 15, 2025 totaling 10h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.herondata.io

Critical June 4, 2026

Workflow Enricher errors

Detected by Pingoru
Jun 04, 2026, 07:16 PM UTC
Resolved
Jun 04, 2026, 08:07 PM UTC
Duration
50m
Timeline · 3 updates
  1. identified Jun 04, 2026, 07:16 PM UTC

    We have identified the issue causing the outage with workflows with enrichers We are implementing a fix. We estimate this to be completed by 3:17 PM ET / 8:17 PM UTC We will rerun all affected workflows: workflows between 2:40pm ET / 07:40pm UTC and 3:17 PM ET / 8:17 PM UTC

  2. monitoring Jun 04, 2026, 07:46 PM UTC

    All workflow features are operational and failed workflows are being re-run

  3. resolved Jun 04, 2026, 08:07 PM UTC

    All impacted end users have been reprocessed

Read the full incident report →

Minor May 5, 2026

Degraded bank statement parsing

Detected by Pingoru
May 05, 2026, 05:05 PM UTC
Resolved
May 05, 2026, 05:50 PM UTC
Duration
44m
Timeline · 3 updates
  1. investigating May 05, 2026, 05:05 PM UTC

    We are currently investigating an issue for bank statements not parsing

  2. monitoring May 05, 2026, 05:05 PM UTC

    A fix has been deployed for new deals, we are currently backfilling any unprocessed workflows.

  3. resolved May 05, 2026, 06:11 PM UTC

    All failed workflows have now been retried and incident is resolved

Read the full incident report →

Major April 21, 2026

End User Processing

Detected by Pingoru
Apr 21, 2026, 06:00 PM UTC
Resolved
Apr 21, 2026, 09:07 PM UTC
Duration
3h 7m
Affected: RootTransactions
Timeline · 4 updates
  1. identified Apr 21, 2026, 06:37 PM UTC

    We are currently experiencing an outage with submissions getting stuck in processing in our system. We have identified the issue and are working with highest priority to get this resolved.

  2. monitoring Apr 21, 2026, 06:50 PM UTC

    We are currently re-processing submissions that were stuck.

  3. monitoring Apr 21, 2026, 08:21 PM UTC

    All processing should be back to normal. Submissions received between 08:19 and 17:25 UTC on Apr 21 may be impacted - please reach out to [email protected] if you would like these submissions reprocessed

  4. resolved Apr 21, 2026, 09:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 15, 2026

Degraded workflow throughput

Detected by Pingoru
Jan 15, 2026, 04:51 PM UTC
Resolved
Jan 15, 2026, 05:42 PM UTC
Duration
51m
Affected: Root
Timeline · 3 updates
  1. identified Jan 15, 2026, 04:51 PM UTC

    The issue has been identified and a fix is being deployed. Some delay in workflow processing for small subset of users

  2. monitoring Jan 15, 2026, 04:58 PM UTC

    Fix has been deployed, we are now backfilling the failed workflows

  3. resolved Jan 15, 2026, 05:42 PM UTC

    All effected workflows have now been successfully re-run. This incident is now resolved.

Read the full incident report →

Notice November 18, 2025

Cloudflare Outage

Detected by Pingoru
Nov 18, 2025, 11:44 AM UTC
Resolved
Nov 18, 2025, 03:26 PM UTC
Duration
3h 41m
Affected: RootTransactionsDashboard
Timeline · 7 updates
  1. identified Nov 18, 2025, 11:44 AM UTC

    There is an ongoing intermittent issue with our DNS provider cloudflare: https://www.cloudflarestatus.com/ - we are actively investigating for updates / root cause.

  2. monitoring Nov 18, 2025, 12:33 PM UTC

    Cloudflare is starting to recover, access to dashboard and API should start to become available.

  3. monitoring Nov 18, 2025, 01:25 PM UTC

    Cloudflare still experience issues, and are resolving. Dashboard and API access will still be intermittent.

  4. monitoring Nov 18, 2025, 02:10 PM UTC

    We are still actively monitoring the cloudflare and are attempting to implement workarounds

  5. monitoring Nov 18, 2025, 02:29 PM UTC

    We have implemented some work arounds for our API and dashboard and are starting to see some requests recover

  6. monitoring Nov 18, 2025, 02:52 PM UTC

    We're seeing service restored on both API and dashboard access and will continue to monitor

  7. resolved Nov 18, 2025, 03:26 PM UTC

    This issue is now resolved, API and dashboard access should be completely restored.

Read the full incident report →

Major July 16, 2025

Async task processing outage

Detected by Pingoru
Jul 16, 2025, 06:38 PM UTC
Resolved
Jul 16, 2025, 06:55 PM UTC
Duration
17m
Affected: RootTransactions
Timeline · 4 updates
  1. investigating Jul 16, 2025, 06:38 PM UTC

    We are having issues with GCP provisioning compute instances for async processing. Async processing is impacted

  2. identified Jul 16, 2025, 06:41 PM UTC

    GCP is denying "spot instances" for our async processing kubernetes cluster. This means that no async tasks are being processed. We are creating a new node pool that does not rely on spot instances to get us back up & running

  3. monitoring Jul 16, 2025, 06:44 PM UTC

    New node pools are up & running, tasks are running again. We are recovering.

  4. resolved Jul 16, 2025, 06:55 PM UTC

    This incident has been resolved. Our async processing uses GCP "spot" instances, and GCP unexpectedly started denying the creation of these spot instances in our kubernetes cluster. We have now created non-spot instances that will allow us to serve async tasks as normal, and have both spot and non-spot instances in place for future

Read the full incident report →

Critical July 15, 2025

Async server outage

Detected by Pingoru
Jul 15, 2025, 11:41 PM UTC
Resolved
Jul 16, 2025, 12:11 AM UTC
Duration
29m
Affected: RootTransactions
Timeline · 4 updates
  1. identified Jul 15, 2025, 11:41 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jul 15, 2025, 11:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 15, 2025, 11:58 PM UTC

    We have remediated the issue and all new submissions will process normally. We are recovering on older submissions that were created during the outage

  4. resolved Jul 16, 2025, 12:11 AM UTC

    Incident has been resolved. Postmortem to follow. We had an issue where our asynchronous processing capability was compromised by an infinite looping async task from a new feature launch. The root cause is now understood, and a fix is planned. For now the feature is disabled across Heron platform

Read the full incident report →