Resolved after 2 hours, affecting API and Workflows (Application Form Parsing) and 1 more, on October 20, 2026.
This issue is now resolved. All API error and latency are now back to normal levels For any questions, please contact [email protected] "[email protected]": mailto:[email protected].
Affected components
Update timeline
- monitoring Oct 20, 2026, 12:42 PM UTC
We are experiencing elevated error rates and latency as caused by a downstream google cloud outage - team is actively monitoring an attempting remediations
- monitoring Oct 20, 2026, 12:42 PM UTC
We are experiencing elevated error rates and latency as caused by a downstream google cloud outage. API customers will be receiving additional 5xx status codes and should re-try requests. Workflow processing currently has elevated latency but no failures.
- monitoring Oct 20, 2026, 01:55 PM UTC
API error rate currently back down to normal levels and latency also back to normal levels. Team is continuing to monitor
- monitoring Oct 20, 2026, 01:55 PM UTC
API error rate currently back down to normal levels and latency also back to normal levels. Team is continuing to monitor
- resolved Oct 20, 2026, 02:43 PM UTC
This issue is now resolved. All API error and latency are now back to normal levels For any questions, please contact [[email protected]](mailto:[email protected] "[email protected]").
- resolved Oct 20, 2026, 02:43 PM UTC
This issue is now resolved. All API error and latency are now back to normal levels For any questions, please contact [email protected] "[email protected]": mailto:[email protected].
- resolved Oct 20, 2026, 02:43 PM UTC
This issue is now resolved. All API error and latency are now back to normal levels For any questions, please contact [email protected] "[email protected]": mailto:[email protected].
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