Heron Data incident

Processing Delay

Resolved after 53 minutes, affecting Dashboard and Email Ingestion and 1 more, on October 21, 2026.

resolved Oct 21, 2026, 06:32 PM UTC

All submissions in the backlog have been processed, and new submissions are being processed as normal. We are reviewing the incident and working through measures to prevent recurrence. We will share a summary of our findings and follow-up actions once this review is complete. Please reach out to [email protected]: mailto:[email protected] if you experience any remaining issues

Started
Oct 21, 2026, 05:38 PM UTC
Resolved
Oct 21, 2026, 06:32 PM UTC
Duration
53m
Detected by Pingoru
Oct 21, 2026, 05:38 PM UTC

Affected components

DashboardEmail IngestionAPIWorkflows (Application Form Parsing)Workflows (Bank Statement Parsing)Workflows (Transaction Categorization)Workflows (Sync to CRM)

Update timeline

  1. investigating Oct 21, 2026, 05:38 PM UTC

    Unfortunately, since 1:05 ET this afternoon, we are again experiencing delays in processing We are investigating and working on resolving this with highest priority We sincerely apologize for the disruption We will share updates as they are available

  2. investigating Oct 21, 2026, 05:38 PM UTC

    Unfortunately, since 1:05 ET this afternoon, we are again experiencing delays in processing We are investigating and working on resolving this with highest priority We sincerely apologize for the disruption We will share updates as they are available

  3. resolved Oct 21, 2026, 06:32 PM UTC

    All submissions in the backlog have been processed, and new submissions are being processed as normal. We are reviewing the incident and working through measures to prevent recurrence. We will share a summary of our findings and follow-up actions once this review is complete. Please reach out to [[email protected]](mailto:[email protected]) if you experience any remaining issues

  4. resolved Oct 21, 2026, 06:32 PM UTC

    All submissions in the backlog have been processed, and new submissions are being processed as normal. We are reviewing the incident and working through measures to prevent recurrence. We will share a summary of our findings and follow-up actions once this review is complete. Please reach out to [email protected]: mailto:[email protected] if you experience any remaining issues

  5. resolved Oct 21, 2026, 06:32 PM UTC

    All submissions in the backlog have been processed, and new submissions are being processed as normal. We are reviewing the incident and working through measures to prevent recurrence. We will share a summary of our findings and follow-up actions once this review is complete. Please reach out to [email protected]: mailto:[email protected] if you experience any remaining issues

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