Heron Data incident

Degraded bank statement parsing

Major Resolved View vendor source →

Heron Data experienced a major incident on May 5, 2026 affecting Transactions, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 04:36 PM UTC
Resolved
May 05, 2026, 05:50 PM UTC
Duration
1h 14m
Detected by Pingoru
May 05, 2026, 04:36 PM UTC

Affected components

Transactions

Update timeline

  1. investigating May 05, 2026, 04:36 PM UTC

    We are currently investigating an issue for bank statements not parsing

  2. monitoring May 05, 2026, 05:00 PM UTC

    A fix has been deployed for new deals, we are currently backfilling any unprocessed workflows.

  3. resolved May 05, 2026, 05:50 PM UTC

    All failed workflows have now been retried and incident is resolved