Help Scout incident

Temporary Connection Issues

Notice Resolved View vendor source →

Help Scout experienced a notice incident on July 9, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2025, 06:07 PM UTC
Resolved
Jul 09, 2025, 06:07 PM UTC
Duration
—
Detected by Pingoru
Jul 09, 2025, 06:07 PM UTC

Update timeline

  1. resolved Jul 09, 2025, 06:07 PM UTC

    Earlier today, between 1 PM and 1:37 PM EST, some users may have experienced slow page loads and no healthy upstream errors in Help Scout. Our team identified and resolved the issue, and things should be working as expected again! We apologize for the inconvenience today and thank you for your patience! If you have questions, reach out to our support team at [email protected]