Helium Outage History

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Helium had 15 outages in the last 2 years totaling 2424h 50m of downtime — averaging 0.6 incidents per month.

There were 15 Helium outages since April 8, 2025 totaling 2424h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.helium.com

Notice July 12, 2026

Decrease in Hotspot Heartbeats

Detected by Pingoru
Jul 12, 2026, 04:53 PM UTC
Resolved
Jul 13, 2026, 03:23 PM UTC
Duration
22h 30m
Affected: Helium Mobile Wi-Fi Hotspots
Timeline · 2 updates
  1. investigating Jul 12, 2026, 04:53 PM UTC

    We’re observing an increase in hotspot heartbeat issues and are currently investigating. We will continue to keep the community updated.

  2. resolved Jul 13, 2026, 03:23 PM UTC

    We've resolved an issue affecting network connectivity, caused by a certificate issue. The certificate has been corrected, and we've implemented additional monitoring to detect and prevent this type of issue going forward.

Read the full incident report →

Notice April 15, 2026

Helium Mobile Hotspot Connection Issue

Detected by Pingoru
Apr 15, 2026, 05:25 PM UTC
Resolved
Apr 15, 2026, 01:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 15, 2026, 05:25 PM UTC

    Some Helium Mobile Hotspots had an issue where devices could connect to WiFi but couldn’t actually use the internet, due to a problem on those specific units, while the overall network was working normally. A fix is being worked on for affected hotspots - if you experience this behaviour, restarting your hotspot is advised.

Read the full incident report →

Minor March 11, 2026

IoT Packet Router Diminished Performance

Detected by Pingoru
Mar 11, 2026, 02:04 AM UTC
Resolved
Mar 11, 2026, 03:20 AM UTC
Duration
1h 16m
Affected: Helium Packet Router
Timeline · 3 updates
  1. identified Mar 11, 2026, 02:04 AM UTC

    A performance issue is affecting Helium Packet Router performance in the Frankfurt region. This may affect IoT device message delivery in Europe. The team has identified the issue and is scaling resources to resolve the issue.

  2. monitoring Mar 11, 2026, 02:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 11, 2026, 03:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 12, 2026

IMS-Prod Upgrade Service Interruption

Detected by Pingoru
Feb 12, 2026, 04:24 PM UTC
Resolved
Feb 12, 2026, 04:24 PM UTC
Duration
—
Affected: IMS
Timeline · 1 update
  1. resolved Feb 12, 2026, 04:24 PM UTC

    During the IMS-Prod upgrade, services experienced a brief outage of roughly 15–20 minutes due to a load balancer and DNS issue introduced during the update. This impacted the Hotspot dashboard and related IMS services. The issue was identified and resolved, and all systems are now fully operational.

Read the full incident report →

Minor January 27, 2026

World Explorer Degraded Service

Detected by Pingoru
Jan 27, 2026, 05:57 PM UTC
Resolved
Jan 27, 2026, 07:54 PM UTC
Duration
1h 57m
Affected: World Explorer
Timeline · 2 updates
  1. identified Jan 27, 2026, 05:57 PM UTC

    An upstream service is causing some Hotspots to fail to load. The team is investigating the issue and will deploy a fix shortly.

  2. resolved Jan 27, 2026, 07:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Cloudflare Outage

Detected by Pingoru
Nov 18, 2025, 02:36 PM UTC
Resolved
Nov 18, 2025, 03:06 PM UTC
Duration
30m
Affected: Builder AppWorld ExplorerHotspot Dashboard (IMS)
Timeline · 2 updates
  1. identified Nov 18, 2025, 02:36 PM UTC

    Due to the current Cloudflare outage worldwide, some services are currently unavailable. We are monitoring the situation and will post updates here as they become available.

  2. resolved Nov 18, 2025, 03:06 PM UTC

    Cloudflare services have recovered.

Read the full incident report →

Minor November 15, 2025

Carrier Traffic Degradation

Detected by Pingoru
Nov 15, 2025, 12:57 AM UTC
Resolved
Nov 23, 2025, 12:01 AM UTC
Duration
7d 23h
Affected: Helium Mobile Wi-Fi HotspotsBrownfield Wi-Fi Hotspots
Timeline · 3 updates
  1. investigating Nov 15, 2025, 12:57 AM UTC

    We’re seeing reduced traffic from one carrier starting yesterday. Other carriers are unaffected. We are collaborating with the carrier to understand the behavior. We’ll update once we have more details.

  2. identified Nov 15, 2025, 05:54 PM UTC

    The issue appears to stem from a recent software update on the carrier's side and we’re actively collaborating on a fix with our partner. Traffic from other carriers remains unaffected. We’ll share more updates as progress continues but we're not expecting any updates until Monday at the earliest.

  3. resolved Nov 23, 2025, 12:01 AM UTC

    The technical issue impacting service has been resolved. Carrier traffic has stabilized. We’ll continue monitoring to ensure everything remains nominal.

Read the full incident report →

Minor November 6, 2025

Brownfield Service Degradation

Detected by Pingoru
Nov 06, 2025, 02:38 PM UTC
Resolved
Nov 07, 2025, 02:27 PM UTC
Duration
23h 48m
Affected: Brownfield Wi-Fi Hotspots
Timeline · 2 updates
  1. investigating Nov 06, 2025, 02:38 PM UTC

    We’re currently investigating a Brownfield service degradation. The issue appears to be linked to a connection problem between RADIUS AAA instances following the latest radiator-rs deployment. Our team is working to identify and resolve the problem as quickly as possible. Further updates will be shared here once more information is available.

  2. resolved Nov 07, 2025, 02:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 16, 2025

Helium Mobile Builder Dashboard Outage

Detected by Pingoru
Oct 16, 2025, 11:32 PM UTC
Resolved
Oct 17, 2025, 02:47 PM UTC
Duration
15h 15m
Affected: World ExplorerHotspot Dashboard (IMS)
Timeline · 4 updates
  1. investigating Oct 16, 2025, 11:30 PM UTC

    We are aware of an issue affecting access to the Helium Mobile Builder Dashboard. Some users may be unable to log in, while others who can access their dashboards are experiencing issues viewing hotspot telemetry data. This appears to be a visual-only issue and does not affect hotspot performance or reward earnings. The team is actively investigating the cause and working on a resolution. We expect to provide an update by end of day tomorrow (October 17, 2025).

  2. investigating Oct 16, 2025, 11:32 PM UTC

    Note that the issue may affect explorer statistics related to data transferred and daily active users. . We are continuing to investigate this issue.

  3. investigating Oct 16, 2025, 11:40 PM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 17, 2025, 02:47 PM UTC

    This issue was resolved

Read the full incident report →

Minor October 1, 2025

Helium Wallet Native Swap Outage

Detected by Pingoru
Oct 01, 2025, 06:06 PM UTC
Resolved
Oct 01, 2025, 09:23 PM UTC
Duration
3h 17m
Affected: Wallet App
Timeline · 3 updates
  1. identified Oct 01, 2025, 06:06 PM UTC

    Native token swap functionality in the Helium Wallet app is currently unavailable due to a downstream change with Jupiter's APIs. All users of current versions (v2.14.16 and prior) of Helium Wallet will have to use the dApp browser for swaps until v2.14.17 is implemented, deployed, and approved by App Stores.

  2. identified Oct 01, 2025, 07:35 PM UTC

    The fix for native swaps (v2.14.17) is currently in App Store review on both Android and iOS. We’ll update once it’s approved and live.

  3. resolved Oct 01, 2025, 09:23 PM UTC

    Native swap functionality has been restored with the release of Helium Wallet v2.14.17, now live on both the App Store (iOS) and Google Play (Android). Please update to the latest version to resume in-app swaps.

Read the full incident report →

Critical September 2, 2025

Mobile Onboarding Failures

Detected by Pingoru
Sep 02, 2025, 09:22 PM UTC
Resolved
Sep 02, 2025, 10:01 PM UTC
Duration
39m
Affected: Mobile Hotspot Onboarding
Timeline · 2 updates
  1. identified Sep 02, 2025, 09:22 PM UTC

    We are currently investigating reports of mobile onboarding failures. Affected users may see the following error when attempting to onboard: {"InstructionError":[2,{"Custom":6016}]} Impact: All new Mobile onboards are currently failing. Existing Mobile users are unaffected.

  2. resolved Sep 02, 2025, 10:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 29, 2025

HMH - Speed Test Failures

Detected by Pingoru
Aug 29, 2025, 10:11 PM UTC
Resolved
Oct 07, 2025, 07:04 PM UTC
Duration
38d 20h
Affected: Helium Mobile Wi-Fi Hotspots
Timeline · 3 updates
  1. identified Aug 29, 2025, 10:11 PM UTC

    Following the recent Mobile Oracle infrastructure migration, the team has noticed that a subset of HMHs are failing to submit speed tests. The lack of speed tests will prevent a Hotspot from receiving Proof of Coverage rewards. A backend patch has been applied which will likely address the issue without operator intervention. However, if you notice your HMH is failing to submit speed tests, a simple reboot should resolve the issue.

  2. monitoring Sep 03, 2025, 01:47 PM UTC

    A backend patch has been applied to address issues with Hotspots failing to submit speed tests. If you’re still seeing problems, a reboot should fix it. We’ll continue to monitor.

  3. resolved Oct 07, 2025, 07:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 22, 2025

Investigating: Error 522

Detected by Pingoru
Aug 22, 2025, 05:23 PM UTC
Resolved
Aug 22, 2025, 06:28 PM UTC
Duration
1h 5m
Affected: IoT Hotspot Onboarding
Timeline · 2 updates
  1. investigating Aug 22, 2025, 05:23 PM UTC

    We are currently investigating reports of Error 522 (Connection Timeout) affecting some users during onboarding and hotspot updates. Impact: users may see a timeout or error message when attempting to complete payments or update antenna information. Scope: Issue appears intermittent and does not affect all devices. Current Status: Our engineering team has identified this as potentially related to recent application updates. A fix is being tested. We’ll provide updates here as we learn more. Thank you for your patience.

  2. resolved Aug 22, 2025, 06:28 PM UTC

    Resolved: Error 522 (Connection Timeout) We’ll continue monitoring to ensure stability. Thank you for your patience while we worked to resolve this.

Read the full incident report →

Notice June 23, 2025

FreedomFI AGW Unable to Onboard as IoT

Detected by Pingoru
Jun 23, 2025, 05:02 PM UTC
Resolved
Aug 13, 2025, 07:27 PM UTC
Duration
51d 2h
Affected: IoT Hotspot Onboarding
Timeline · 2 updates
  1. monitoring Jun 23, 2025, 05:02 PM UTC

    We are currently investigating an issue preventing FreedomFi AGWs from being onboarded as IoT Hotspots. We are assessing the impact and determining next steps, including restoring onboarding capabilities. Current Status: * FreedomFi AGW onboarding temporarily unavailable. * Root cause identified Further updates will be shared as the situation develops. Please reach out to support if you are affected.

  2. resolved Aug 13, 2025, 07:27 PM UTC

    This issue has been resolved

Read the full incident report →

Minor April 8, 2025

Hotspot Rewards Claim Outage

Detected by Pingoru
Apr 08, 2025, 07:07 PM UTC
Resolved
Apr 08, 2025, 11:15 PM UTC
Duration
4h 7m
Affected: Wallet App
Timeline · 3 updates
  1. investigating Apr 08, 2025, 07:07 PM UTC

    The core developers are investigating an outage in Hotspot rewards claiming in the Helium Wallet app. This appears to be due to a downstream dependency on an infrastructure provider that helps index Helium data for clients like the Helium Wallet.

  2. identified Apr 08, 2025, 09:29 PM UTC

    Core developers have identified the downstream infrastructure provider and while they are working on a fix, we are also applying some mitigation. This will require an upgrade of the Helium Wallet app. We are starting the process to update metadata, the app, and submit it to the App Stores for review.

  3. resolved Apr 08, 2025, 11:15 PM UTC

    The downstream storage provider has resolved their outage and we are closing this issue. That said, a new version of the Helium Wallet app will be released in the next 24 hours (assuming app store reviews are expedited) that should prevent this particular impact in the future.

Read the full incident report →