Helium experienced a notice incident on June 23, 2025 affecting IoT Hotspot Onboarding, lasting 51d 2h. The incident has been resolved; the full update timeline is below.
Affected components
IoT Hotspot Onboarding
Update timeline
- monitoring Jun 23, 2025, 05:02 PM UTC
We are currently investigating an issue preventing FreedomFi AGWs from being onboarded as IoT Hotspots. We are assessing the impact and determining next steps, including restoring onboarding capabilities. Current Status: * FreedomFi AGW onboarding temporarily unavailable. * Root cause identified Further updates will be shared as the situation develops. Please reach out to support if you are affected.
- resolved Aug 13, 2025, 07:27 PM UTC
This issue has been resolved