Helium Mobile Outage History

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Helium Mobile had 10 outages in the last 2 years totaling 747h 22m of downtime — averaging 0.4 incidents per month.

There were 10 Helium Mobile outages since August 28, 2025 totaling 747h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://heliummobile.statuspage.io

Major July 27, 2026

Carrier Partner Outage

Detected by Pingoru
Jul 27, 2026, 11:50 PM UTC
Resolved
Jul 28, 2026, 02:08 PM UTC
Duration
14h 18m
Affected: Helium Mobile Service
Timeline · 3 updates
  1. investigating Jul 27, 2026, 11:50 PM UTC

    Due to an outage with our carrier partner, some subscribers may experience gaps in service. Connectivity to the Helium Network through Helium Hotspots is not impacted by this outage. We are monitoring this situation and will update when we receive new information from our carrier partner.

  2. monitoring Jul 28, 2026, 04:16 AM UTC

    According to our carrier partner, the outage has been resolved. We are continuing to monitor the situation.

  3. resolved Jul 28, 2026, 02:08 PM UTC

    This outage has been resolved.

Read the full incident report →

Notice June 14, 2026

Usage Reporting Issue

Detected by Pingoru
Jun 14, 2026, 06:38 PM UTC
Resolved
Jun 16, 2026, 06:01 PM UTC
Duration
1d 23h
Timeline · 3 updates
  1. investigating Jun 14, 2026, 06:38 PM UTC

    Due to an error in records processing, some Helium Mobile subscribers may see elevated usage reported in their Helium Mobile app and receive inaccurate notifications related to their data consumption. We are investigating this issue. This issue is exclusive to reporting and notification. Affected subscribers will not be throttled or capped on their data usage.

  2. monitoring Jun 15, 2026, 08:01 PM UTC

    A fix has been deployed and we are monitoring. Usage should display as expected.

  3. resolved Jun 16, 2026, 06:01 PM UTC

    This incident has been resolved

Read the full incident report →

Major April 6, 2026

Unplanned Outage

Detected by Pingoru
Apr 06, 2026, 07:11 PM UTC
Resolved
Apr 06, 2026, 08:21 PM UTC
Duration
1h 10m
Affected: Helium Mobile Subscriber Sign UpSIM Changes: Porting and Activation
Timeline · 2 updates
  1. investigating Apr 06, 2026, 07:11 PM UTC

    We are currently experiencing an outage related to our connection to our carrier partner. Some functionality including new plan sign ups, SIM installation usage information, add on purchases, and plan changes may be unavailable. Calls, text, and data usage are not affected.

  2. resolved Apr 06, 2026, 08:21 PM UTC

    This issue has been resolved. All systems are operating as expected.

Read the full incident report →

Minor March 11, 2026

Zero Plans Sign Ups Temporarily Unavailable

Detected by Pingoru
Mar 11, 2026, 12:51 AM UTC
Resolved
Mar 11, 2026, 05:53 PM UTC
Duration
17h 2m
Affected: Helium Mobile Subscriber Sign Up
Timeline · 2 updates
  1. investigating Mar 11, 2026, 12:51 AM UTC

    New subscribers and new subscribers invited to group plans will not be able to select the Zero plan. Existing subscribers are not affected.

  2. resolved Mar 11, 2026, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 18, 2026

Unplanned Outage: Data Usage Updates

Detected by Pingoru
Feb 18, 2026, 04:48 PM UTC
Resolved
Feb 19, 2026, 09:30 PM UTC
Duration
1d 4h
Affected: Helium Mobile Service
Timeline · 2 updates
  1. investigating Feb 18, 2026, 04:48 PM UTC

    Due to an outage with our carrier partner, your data usage metrics in the Helium Mobile App may not accurately reflect actual usage rates. We are currently investigating this issue.

  2. resolved Feb 19, 2026, 09:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 28, 2026

App Version Update Required

Detected by Pingoru
Jan 28, 2026, 05:31 PM UTC
Resolved
Feb 04, 2026, 06:27 PM UTC
Duration
7d
Timeline · 2 updates
  1. identified Jan 28, 2026, 05:31 PM UTC

    Subscribers using older app versions may see outdated screens or plan details. Please update to app version 4.1.0 to view the correct plan experience and manage your subscription. Your Helium Mobile Service is not affected by this issue.

  2. resolved Feb 04, 2026, 06:27 PM UTC

    Please update to app version 4.1.0 or higher to view the correct plan experience and manage your subscription.

Read the full incident report →

Critical November 17, 2025

Helium Mobile App Outage

Detected by Pingoru
Nov 17, 2025, 04:38 PM UTC
Resolved
Nov 17, 2025, 06:37 PM UTC
Duration
1h 59m
Affected: Helium Mobile Subscriber Sign UpSIM Changes: Porting and ActivationGift Card Redemption
Timeline · 3 updates
  1. investigating Nov 17, 2025, 04:37 PM UTC

    Helium Mobile is currently experiencing an app outage. This does not affect call, text, or data services, but during the outage subscribers may not be able to log into the Helium Mobile App, activate a SIM, manage billing, make payments, or access other features related to the app. This also affects new user signup. We are currently investigating the issue.

  2. investigating Nov 17, 2025, 04:38 PM UTC

    Helium Mobile is currently experiencing an app outage. This does not affect call, text, or data services, but during the outage subscribers may not be able to log into the Helium Mobile App, activate a SIM, manage billing, make payments, or access other features related to the app. This also affects new user signup. We are currently investigating the issue.

  3. resolved Nov 17, 2025, 06:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 23, 2025

Temporary Unavailability of SIM Cards for Zero Plan

Detected by Pingoru
Oct 23, 2025, 07:49 PM UTC
Resolved
Nov 11, 2025, 10:56 PM UTC
Duration
19d 3h
Affected: Helium Mobile Service
Timeline · 3 updates
  1. identified Oct 23, 2025, 07:49 PM UTC

    Physical SIM cards are temporarily unavailable to order for Zero Plan activations. eSIMs are still available for all subscribers. Paid plan orders are not affected. We are working to restock availability as soon as possible.

  2. identified Oct 23, 2025, 10:29 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 11, 2025, 10:56 PM UTC

    Physical SIM Cards are now available again. Thank you for your patience.

Read the full incident report →

Notice October 20, 2025

Helium Mobile Support Partial Outage

Detected by Pingoru
Oct 20, 2025, 04:16 PM UTC
Resolved
Oct 20, 2025, 11:13 PM UTC
Duration
6h 56m
Affected: Support
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 04:16 PM UTC

    Our support platform is currently experiencing degraded performance. Response times may de delayed. We are monitoring this issue.

  2. resolved Oct 20, 2025, 11:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 29, 2025

Account Creation Currently Unavailable

Detected by Pingoru
Aug 29, 2025, 02:13 AM UTC
Resolved
Aug 29, 2025, 03:59 AM UTC
Duration
1h 46m
Affected: Helium Mobile Subscriber Sign Up
Timeline · 2 updates
  1. investigating Aug 29, 2025, 02:13 AM UTC

    Due to an issue with an integration partner, new account creation are currently unavailable. We are monitoring the situation and will update once a fix has been identified. Communication services such as existing account access, sending and receiving calls and texts, or using data are not affected.

  2. resolved Aug 29, 2025, 03:59 AM UTC

    This incident has been resolved.

Read the full incident report →