Greenshades Outage History

Started Sep 18, 2026, 10:03 PM UTC· resolved Sep 18, 2026, 10:29 PM UTC

1. investigating Sep 18, 2026, 10:03 PM UTC

   We are currently investigating login failures, and errors affecting some users on Greenshades Online and Green Employee. Our team is looking into this now, and we'll share an update here as soon as we have more information.

2. identified Sep 18, 2026, 10:24 PM UTC

   We have identified an issue with login failures, and errors affecting some users on Greenshades Online and Green Employee. Our team is working to resolve this now, and we'll share an update here as soon as we have more information.

3. resolved Sep 18, 2026, 10:29 PM UTC

   We have resolved an issue with login failures, and errors affecting some users on Greenshades Online and Green Employee. Thank you for your patience while we worked on this.

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Started Aug 26, 2026, 01:36 PM UTC· resolved Aug 26, 2026, 02:11 PM UTC

1. investigating Aug 26, 2026, 01:36 PM UTC

   We are currently investigating sync failures affecting some users on sync portal. Our team is looking into this now, and we'll share an update here as soon as we have more information.

2. monitoring Aug 26, 2026, 01:56 PM UTC

   We have identified the cause of sync failures affecting some users on sync portal and made updates to resolve this issue. Our team is actively monitoring, and we'll share an update here as soon as we have more information.

3. resolved Aug 26, 2026, 02:11 PM UTC

   We have resolved the sync failures affecting some users on sync portal and all systems are fully functional. Thank you for your patience while we worked to resolve this.

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Started Aug 17, 2026, 01:01 PM UTC· resolved Aug 17, 2026, 02:00 PM UTC

1. investigating Aug 17, 2026, 01:01 PM UTC

   We are currently investigating intermittent outages that are affecting some users of our On-Premise products. This does not impact any Greenshades Online products. Our team is looking into this now. We'll share an update here as soon as we have more information.

2. monitoring Aug 17, 2026, 01:32 PM UTC

   The issue was identified and addressed. All on premise product services should be operational. Now in a monitoring status.

3. resolved Aug 17, 2026, 02:00 PM UTC

   This incident has been resolved.

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Started Aug 11, 2026, 01:31 PM UTC· resolved Aug 11, 2026, 01:49 PM UTC

1. monitoring Aug 11, 2026, 01:31 PM UTC

   We're monitoring a brief, isolated issue this morning that may have caused login delays or slow loading for a small number of clients on GreenshadesOnline and GreenEmployee, starting around 8:45 AM ET. Our team has already identified the cause and put a fix in place. Access should be fully restored, and we're continuing to monitor closely to make sure everything stays stable. We'll share another update here if anything changes.

2. resolved Aug 11, 2026, 01:49 PM UTC

   This incident has been resolved. Earlier today, some users experienced login delays and slow loading across GreenshadesOnline and GreenEmployee. Our team implemented a fix and functionality has been restored. We appreciate your patience while we worked through this.

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Started Jul 28, 2026, 09:13 PM UTC· resolved Jul 28, 2026, 10:29 PM UTC

1. investigating Jul 28, 2026, 09:13 PM UTC

   We are currently investigating an issue that is impacting users ability to login to both the Admin product (Greenshades Online) and Employee portal (Green Employee).

2. investigating Jul 28, 2026, 09:17 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jul 28, 2026, 09:23 PM UTC

   We have refreshed the impacted services that caused this issue. Services have stabilized and we are monitoring the situation.

4. investigating Jul 28, 2026, 09:32 PM UTC

   Services have returned to a partial outage state. We are actively investigating this issue and will post updates as we have them.

5. monitoring Jul 28, 2026, 10:18 PM UTC

   Services have stabilized to operational and site performance has returned to normal. We are continuing to monitor this situation to ensure full resolution.

6. resolved Jul 28, 2026, 10:29 PM UTC

   This incident has been resolved. All services have been restored and are fully operational.

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Started Jul 20, 2026, 01:16 PM UTC· resolved Jul 20, 2026, 02:17 PM UTC

1. investigating Jul 20, 2026, 01:16 PM UTC

   We've identified an issue affecting multiple services and products. We are actively investigating the cause and solution. Users may experience intermittent slowness.

2. monitoring Jul 20, 2026, 01:38 PM UTC

   Site performance has recovered. We are actively monitoring to confirm full resolution.

3. resolved Jul 20, 2026, 02:17 PM UTC

   This incident has been resolved and service is now fully restored. We have implemented a change to prevent recurrence of this type of issue.

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Started Jul 07, 2026, 05:22 PM UTC· resolved Jul 07, 2026, 06:12 PM UTC

1. identified Jul 07, 2026, 05:22 PM UTC

   Starting last night, various notification services have been intermittently failing. This may have resulted in missed emails for services such as password resets, multi-factor authentication, profile updates, and tax filing status notices, among others. We have identified the root cause: an expired license on our email server prevented emails from being sent. Our team is actively working to renew the license and restore full notification delivery. Once restored, we expect any missed notifications to be delivered to the affected recipients.

2. monitoring Jul 07, 2026, 05:24 PM UTC

   The services have been restored. We are actively monitoring the message queues and ensuring any missed notifications are sent.

3. resolved Jul 07, 2026, 06:12 PM UTC

   Service has been restored and all queued notifications have been sent. Emails containing time-sensitive links such as account setup and multi-factor authentication messages were not automatically resent. If you are expecting one of these emails, please request a new one from the login screen.

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Started Jun 24, 2026, 01:20 PM UTC· resolved Jun 24, 2026, 04:39 PM UTC

1. investigating Jun 24, 2026, 01:20 PM UTC

   We are currently investigating an issue affecting some users' ability to log in to Greenshades. Our team has identified a potential certificate-related cause and is actively working to resolve it.

2. identified Jun 24, 2026, 01:42 PM UTC

   We have identified the root cause of the login issue affecting some users. Our team is actively working to deploy a fix and restore full access.

3. monitoring Jun 24, 2026, 02:47 PM UTC

   The issue affecting user logins has been resolved. The root cause was an expired security certificate that our authentication service was referencing, which prevented users from logging in. Our team identified and updated the certificate configuration, restoring full access.

4. resolved Jun 24, 2026, 04:39 PM UTC

   This incident has been confirmed resolved. All systems are operating normally. Thank you for your patience while we worked through this issue.

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Started Jun 22, 2026, 08:02 PM UTC· resolved Jun 23, 2026, 04:02 PM UTC

1. identified Jun 22, 2026, 08:02 PM UTC

   This morning our payroll platform reached a storage capacity limit that temporarily prevented some payroll results from being saved and displayed. This is the underlying cause behind both the admin-access issue you saw earlier and the missing pay statements and checks on today's pay runs. We're restoring admin access right now so that check printing can proceed, and Pay History will be available shortly after. Our engineering team has identified the root cause and is actively working to bring all affected pay runs back into view.

2. identified Jun 22, 2026, 09:03 PM UTC

   We are continuing to work on this issue. We appreciate your patience.

3. identified Jun 22, 2026, 10:09 PM UTC

   We are continuing to work through this issue. We are actively working to bring all affected pay runs back into view.

4. monitoring Jun 23, 2026, 11:22 AM UTC

   All pay information is now accessible. Our team is continuing to monitor the system and we greatly appreciate your patience.

5. resolved Jun 23, 2026, 04:02 PM UTC

   We experienced a service disruption that affected access to the platform. Our team identified the cause, restored service, and confirmed that all data has been fully recovered. Everything is now working normally. We know any interruption is frustrating, and we appreciate your patience while we worked through this. If you notice anything unexpected, please don't hesitate to reach out to our support team.

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Started May 29, 2026, 12:56 PM UTC· resolved May 30, 2026, 01:18 PM UTC

1. investigating May 29, 2026, 12:56 PM UTC

   We are currently investigating an issue affecting multiple areas of the Greenshades platform. Customers may experience unresponsive pages or degraded functionality across various sections of the application. Our team is actively investigating. We believe this may be related to an incident with our upstream infrastructure provider (Microsoft Azure). We are working to confirm the root cause and will provide updates as more information becomes available. Multiple areas of the Greenshades platform may be unresponsive or intermittently unavailable. We will post an update within 30 minutes or sooner if the situation changes. We apologize for the disruption and appreciate your patience while we work to resolve this.

2. investigating May 29, 2026, 01:34 PM UTC

   We are continuing to investigate degraded performance affecting multiple areas of the Greenshades platform. Microsoft has reported degraded performance on their services, which may be a contributing factor. Our team is working through all possible contributing factors to identify the source of this disruption as quickly as possible.

3. identified May 29, 2026, 01:45 PM UTC

   We have identified the cause of the platform degradation and our team is actively working toward a resolution. We expect to have full functionality restored shortly.

4. monitoring May 29, 2026, 02:51 PM UTC

   We believe the issue has been resolved and services have been restored. Our team is actively monitoring to confirm full stability across the platform. We will provide a final update shortly. Thank you for your patience.

5. identified May 29, 2026, 03:05 PM UTC

   We are aware that some areas of the platform are still not fully functional despite our earlier update. Our team is actively working to resolve the remaining issues. We apologize for the confusion and will provide another update shortly.

6. monitoring May 29, 2026, 05:21 PM UTC

   Services have been restored and we are actively monitoring the platform to confirm full stability. All areas of the platform are now operational. Thank you for your patience throughout this incident.

7. resolved May 30, 2026, 01:18 PM UTC

   This incident is resolved and the platform is fully operational. A routine change to our cloud networking environment triggered an unexpected configuration issue that disrupted connectivity to our database servers, causing Greenshades Online and several related services to become unavailable. A permanent fix was successfully applied during a planned maintenance window on the evening of May 29th. We sincerely apologize for the disruption this caused and appreciate your patience throughout this incident.

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Started May 04, 2026, 01:08 PM UTC· resolved May 04, 2026, 01:44 PM UTC

1. investigating May 04, 2026, 01:08 PM UTC

   We are currently investigating an issue affecting access to some Greenshades services. Some users may experience difficulty connecting to or loading certain areas of the platform. Our team is actively working to resolve this and restore full service as quickly as possible. We will provide updates here as our investigation progresses. We apologize for any inconvenience this may cause and appreciate your patience.

2. investigating May 04, 2026, 01:13 PM UTC

   We are continuing to investigate this issue.

3. investigating May 04, 2026, 01:15 PM UTC

   We are continuing to investigate this issue.

4. identified May 04, 2026, 01:34 PM UTC

   We are pleased to report that the connectivity issue affecting Greenshades services has been resolved and the platform is back online. We will continue monitoring to ensure everything remains stable. Please note that our support portal is currently unavailable. If you need assistance, please reach out to us at 888-255-3815 and our team will be happy to help. Thank you for your patience and understanding.

5. monitoring May 04, 2026, 01:34 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved May 04, 2026, 01:44 PM UTC

   This incident has been resolved. Earlier today, some users experienced difficulty accessing certain areas of the Greenshades platform. This was caused by a subset of SSL certificates that were not successfully updated during a scheduled renewal process, resulting in temporary access disruptions. Our team identified and resolved the issue promptly. All services have been fully restored and we have confirmed no data was lost and no security issues were present at any point during this incident. We have taken steps to improve our certificate renewal process and monitoring to prevent a recurrence. We appreciate your patience and apologize for any disruption this may have caused.

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Started Feb 23, 2026, 02:52 PM UTC· resolved Feb 23, 2026, 05:06 PM UTC

1. investigating Feb 23, 2026, 02:52 PM UTC

   We’re currently seeing intermittent issues. This could mean a total outage of service or intermittent availability of certain functions Our team is actively working to restore full functionality. We’ll share updates here as progress continues. Thank you for your patience and understanding.

2. monitoring Feb 23, 2026, 02:55 PM UTC

   Services have been restarted and seem to be functioning as expected. Monitoring.

3. resolved Feb 23, 2026, 05:06 PM UTC

   Services have continued to remain stable without recurrence of the issue for the last 2 hours. We are considering it resolved via a SQL services restart.

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Started Aug 12, 2025, 07:05 PM UTC· resolved Aug 13, 2025, 02:44 AM UTC

1. investigating Aug 12, 2025, 07:05 PM UTC

   We are currently experiencing a service disruption impacting several critical products. Our teams are actively working to restore full functionality and minimize any impact to users. We appreciate your patience and will continue to provide updates as more information becomes available.

2. identified Aug 12, 2025, 07:35 PM UTC

   We’ve identified the root cause of the service disruption. An internal message queuing services is currently experiencing communication failures, which is affecting multiple connected components across our platform. Our engineering teams are actively working on a resolution and will continue to provide updates as progress is made. Thank you for your continued patience.

3. identified Aug 12, 2025, 08:59 PM UTC

   Remediation of underlying issues especially for users of Benefits, Timesheets, and/or Timesheets + Payroll product offerings. Known outstanding issues still actively being addressed for PTS products.

4. identified Aug 12, 2025, 09:34 PM UTC

   Upon further investigation, new issues have been discovered with Payroll products, specifically around payroll completion and Pay History (i.e. Check Printing). PTS issues are currently expected to be resolved.

5. identified Aug 13, 2025, 01:05 AM UTC

   To continue to address the issues and ensure full restoration of services, Greenshades Online will be under maintenance starting at 9:00 PM EDT and concluding by 12:00 AM EDT. We appreciate your patience and understanding during this time. Our team is actively working to resolve the issue, and we will continue to provide updates as they become available. Thank you for your continued support.

6. monitoring Aug 13, 2025, 02:33 AM UTC

   All services are up and running. Things are looking good. We are monitoring for any additional issues.

7. resolved Aug 13, 2025, 02:44 AM UTC

   This incident has been resolved. The root cause was identified as an issue with our event handler. After a full restart during the maintenance period, we are seeing proper operation on all products and services. We appreciate your patience and understanding during this time.

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Started Feb 25, 2025, 05:42 PM UTC· resolved Feb 25, 2025, 07:01 PM UTC

1. investigating Feb 25, 2025, 05:42 PM UTC

   We are currently experiencing intermittent connectivity issues with Greenshades Online and related services, causing website instability. Our team is actively investigating the issue and has opened a critical case with Microsoft to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available. Thank you for your understanding.

2. monitoring Feb 25, 2025, 05:56 PM UTC

   Microsoft appears to be experiencing an error with some of their hosting services in US East, with a wide impact across Microsoft customers. Greenshades has failed over to a different service, and full uptime has currently been restored. We are closely monitoring, as there may be further disruptions due to the Azure difficulties.

3. monitoring Feb 25, 2025, 05:56 PM UTC

   Microsoft is experiencing downtime with some of their hosting services in at least US East, with a wide impact across Microsoft customers. Greenshades has failed over to a different service, and full uptime has currently been restored. We are closely monitoring, as there may be further disruptions due to the Azure difficulties.

4. monitoring Feb 25, 2025, 06:02 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Feb 25, 2025, 07:01 PM UTC

   This incident has been resolved. Microsoft has fixed their hosting service issue. As mentioned in our prior update from ~1hour ago, Greenshades had already switched to secondary systems and all business critical services were fully operational. We are continuing to monitor Microsoft services to ensure operations remain stable.

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Started Jan 30, 2025, 09:00 PM UTC· resolved Jan 31, 2025, 12:44 PM UTC

1. investigating Jan 30, 2025, 09:00 PM UTC

   A subset of our Year End Forms services is currently experiencing downtime. Our IT team is diligently working to restore these services. We apologize for this inconvenience.

2. identified Jan 30, 2025, 09:48 PM UTC

   Restoration of services is underway. This process can take up to two hours. Again, we apologize for this inconvenience and appreciate your patience.

3. identified Jan 30, 2025, 10:36 PM UTC

   We are still experiencing an outage on one of our ten Year-End Forms hosting clusters. While the majority of customers remain fully operational, those on this affected cluster are unable to access Year-End Forms. We understand the urgency of restoring service and are working diligently on recovery. We will continue to provide updates here.

4. monitoring Jan 31, 2025, 12:05 AM UTC

   All Year-End Forms hosting clusters have been restored and services are fully operational. Our team will continue to monitor to ensure system stability.

5. resolved Jan 31, 2025, 12:44 PM UTC

   This incident has been resolved. The root cause was identified as an issue with the Microsoft software operating the data hosting layer, which caused a data cluster to restart unexpectedly. We appreciate your patience and understanding during this time.

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Started Jan 23, 2025, 10:27 PM UTC· resolved Jan 24, 2025, 02:47 AM UTC

1. investigating Jan 23, 2025, 10:27 PM UTC

   A subset of our Year End Forms services are currently experiencing downtime. While we work to restore these services, some Year End Forms data and actions may be unavailable. We will provide an update when recovery is complete.

2. identified Jan 23, 2025, 11:41 PM UTC

   Currently all services are fully functional. The underlying issue has been identified and a permanent resolution is imminent.

3. monitoring Jan 24, 2025, 12:06 AM UTC

   All services remain fully functional and a permanent solution has been implemented. We will continue to monitor to ensure system stability.

4. resolved Jan 24, 2025, 02:47 AM UTC

   This incident has been confirmed resolved.

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Started Dec 19, 2024, 08:23 PM UTC· resolved Dec 19, 2024, 11:32 PM UTC

1. investigating Dec 19, 2024, 08:23 PM UTC

   We are currently experiencing downtime with a subset of our data synchronization services. Engineers are actively diagnosing the issue and we will post updates as progress is made.

2. monitoring Dec 19, 2024, 08:30 PM UTC

   All services have returned to fully operational. We will continue to monitor the functionality to ensure service stability.

3. resolved Dec 19, 2024, 11:32 PM UTC

   This incident has been resolved. Thank you for allowing us to better serve you!

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