Greenshades incident

Intermittent data synchronization failures via the Greenshades Sync Portal

Resolved after 3 hours 8 minutes, affecting Data Synchronization Services, on December 19, 2024.

monitoring Dec 19, 2024, 08:30 PM UTC

All services have returned to fully operational. We will continue to monitor the functionality to ensure service stability.

Started
Dec 19, 2024, 08:23 PM UTC
Resolved
Dec 19, 2024, 11:32 PM UTC
Duration
3h 8m
Detected by Pingoru
Dec 19, 2024, 08:23 PM UTC

Affected components

Data Synchronization Services

Update timeline

  1. investigating Dec 19, 2024, 08:23 PM UTC

    We are currently experiencing downtime with a subset of our data synchronization services. Engineers are actively diagnosing the issue and we will post updates as progress is made.

  2. monitoring Dec 19, 2024, 08:30 PM UTC

    All services have returned to fully operational. We will continue to monitor the functionality to ensure service stability.

  3. resolved Dec 19, 2024, 11:32 PM UTC

    This incident has been resolved. Thank you for allowing us to better serve you!

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