Is Greenshades down?

We are currently investigating an issue that is impacting users ability to login to both the Admin product (Greenshades Online) and Employee portal (Green Employee).

We are continuing to investigate this issue.

We have refreshed the impacted services that caused this issue. Services have stabilized and we are monitoring the situation.

Services have returned to a partial outage state. We are actively investigating this issue and will post updates as we have them.

Services have stabilized to operational and site performance has returned to normal. We are continuing to monitor this situation to ensure full resolution.

This incident has been resolved. All services have been restored and are fully operational.

We've identified an issue affecting multiple services and products. We are actively investigating the cause and solution. Users may experience intermittent slowness.

Site performance has recovered. We are actively monitoring to confirm full resolution.

This incident has been resolved and service is now fully restored. We have implemented a change to prevent recurrence of this type of issue.

We are currently investigating an issue that is impacting users ability to login to both the Admin product (Greenshades Online) and Employee portal (Green Employee).

Impact may be wider reaching to actual product operations post login. We are continuing to investigate this issue.

We are rebooting our login services as an attempt to solve the outstanding issues to certain clients. While this service reboots, logins can be completely suspended. Expecting the process to take around ~5 minutes from this post.

The prior noted restart did not solve the issue and was a false alarm. That said, we expect we have now identified the root cause and are actively working to remediate.

We have implemented a fix for the login issue affecting Greenshades Online and Green Employee and are actively monitoring to confirm full resolution. If you were still experiencing difficulty logging in, please attempt again now. We will provide an update once we have confirmed the service is fully restored.

This incident has been resolved.

Starting last night, various notification services have been intermittently failing. This may have resulted in missed emails for services such as password resets, multi-factor authentication, profile updates, and tax filing status notices, among others. We have identified the root cause: an expired license on our email server prevented emails from being sent. Our team is actively working to renew the license and restore full notification delivery. Once restored, we expect any missed notifications to be delivered to the affected recipients.

The services have been restored. We are actively monitoring the message queues and ensuring any missed notifications are sent.

Service has been restored and all queued notifications have been sent. Emails containing time-sensitive links such as account setup and multi-factor authentication messages were not automatically resent. If you are expecting one of these emails, please request a new one from the login screen.

We are currently investigating an issue affecting some users' ability to log in to Greenshades. Our team has identified a potential certificate-related cause and is actively working to resolve it.

We have identified the root cause of the login issue affecting some users. Our team is actively working to deploy a fix and restore full access.

The issue affecting user logins has been resolved. The root cause was an expired security certificate that our authentication service was referencing, which prevented users from logging in. Our team identified and updated the certificate configuration, restoring full access.

This incident has been confirmed resolved. All systems are operating normally. Thank you for your patience while we worked through this issue.