Resolved after 49 minutes, affecting Single Sign On and Employee Services, on July 7, 2026.
Service has been restored and all queued notifications have been sent. Emails containing time-sensitive links such as account setup and multi-factor authentication messages were not automatically resent. If you are expecting one of these emails, please request a new one from the login screen.
Affected components
Update timeline
- identified Jul 07, 2026, 05:22 PM UTC
Starting last night, various notification services have been intermittently failing. This may have resulted in missed emails for services such as password resets, multi-factor authentication, profile updates, and tax filing status notices, among others. We have identified the root cause: an expired license on our email server prevented emails from being sent. Our team is actively working to renew the license and restore full notification delivery. Once restored, we expect any missed notifications to be delivered to the affected recipients.
- monitoring Jul 07, 2026, 05:24 PM UTC
The services have been restored. We are actively monitoring the message queues and ensuring any missed notifications are sent.
- resolved Jul 07, 2026, 06:12 PM UTC
Service has been restored and all queued notifications have been sent. Emails containing time-sensitive links such as account setup and multi-factor authentication messages were not automatically resent. If you are expecting one of these emails, please request a new one from the login screen.
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