Greenshades experienced a major incident on February 23, 2026 affecting Single Sign On and Tax Service and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Single Sign OnTax ServiceEmployee ServicesYear End FormsAzureData Synchronization Services
Update timeline
- investigating Feb 23, 2026, 02:52 PM UTC
We’re currently seeing intermittent issues. This could mean a total outage of service or intermittent availability of certain functions Our team is actively working to restore full functionality. We’ll share updates here as progress continues. Thank you for your patience and understanding.
- monitoring Feb 23, 2026, 02:55 PM UTC
Services have been restarted and seem to be functioning as expected. Monitoring.
- resolved Feb 23, 2026, 05:06 PM UTC
Services have continued to remain stable without recurrence of the issue for the last 2 hours. We are considering it resolved via a SQL services restart.