Greenshades incident

Intermittent Website Outage

Resolved after 2 hours 14 minutes, affecting Single Sign On and Tax Service and 1 more, on February 23, 2026.

resolved Feb 23, 2026, 05:06 PM UTC

Services have continued to remain stable without recurrence of the issue for the last 2 hours. We are considering it resolved via a SQL services restart.

Started
Feb 23, 2026, 02:52 PM UTC
Resolved
Feb 23, 2026, 05:06 PM UTC
Duration
2h 14m
Detected by Pingoru
Feb 23, 2026, 02:52 PM UTC

Affected components

Single Sign OnTax ServiceEmployee ServicesYear End FormsAzureData Synchronization Services

Update timeline

  1. investigating Feb 23, 2026, 02:52 PM UTC

    We’re currently seeing intermittent issues. This could mean a total outage of service or intermittent availability of certain functions Our team is actively working to restore full functionality. We’ll share updates here as progress continues. Thank you for your patience and understanding.

  2. monitoring Feb 23, 2026, 02:55 PM UTC

    Services have been restarted and seem to be functioning as expected. Monitoring.

  3. resolved Feb 23, 2026, 05:06 PM UTC

    Services have continued to remain stable without recurrence of the issue for the last 2 hours. We are considering it resolved via a SQL services restart.

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