Greenshades incident

Authentication Service Outage

Greenshades is currently experiencing a major incident affecting Single Sign On and Employee Services and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 24, 2026, 01:20 PM UTC
Resolved
Ongoing
Duration
● 2h 8m
Detected by Pingoru
Jun 24, 2026, 01:20 PM UTC

Affected components

Single Sign OnEmployee ServicesYear End FormsCustomer Support and Sales

Update timeline

  1. investigating Jun 24, 2026, 01:20 PM UTC

    We are currently investigating an issue affecting some users' ability to log in to Greenshades. Our team has identified a potential certificate-related cause and is actively working to resolve it.

  2. identified Jun 24, 2026, 01:42 PM UTC

    We have identified the root cause of the login issue affecting some users. Our team is actively working to deploy a fix and restore full access.

  3. monitoring Jun 24, 2026, 02:47 PM UTC

    The issue affecting user logins has been resolved. The root cause was an expired security certificate that our authentication service was referencing, which prevented users from logging in. Our team identified and updated the certificate configuration, restoring full access.