Resolved after 3 hours 18 minutes, affecting Single Sign On and Employee Services and 1 more, on June 24, 2026.
This incident has been confirmed resolved. All systems are operating normally. Thank you for your patience while we worked through this issue.
Affected components
Update timeline
- investigating Jun 24, 2026, 01:20 PM UTC
We are currently investigating an issue affecting some users' ability to log in to Greenshades. Our team has identified a potential certificate-related cause and is actively working to resolve it.
- identified Jun 24, 2026, 01:42 PM UTC
We have identified the root cause of the login issue affecting some users. Our team is actively working to deploy a fix and restore full access.
- monitoring Jun 24, 2026, 02:47 PM UTC
The issue affecting user logins has been resolved. The root cause was an expired security certificate that our authentication service was referencing, which prevented users from logging in. Our team identified and updated the certificate configuration, restoring full access.
- resolved Jun 24, 2026, 04:39 PM UTC
This incident has been confirmed resolved. All systems are operating normally. Thank you for your patience while we worked through this issue.
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