pingoru pingoru GreatLab had 15 outages in the last 2 years totaling 1070h 1m of downtime, averaging 0.6 incidents per month.
There were 15 GreatLab outages since March 5, 2026 totaling 1070h 1m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Please be informed that DPD United Kingdom/DPD Local is currently experiencing issues with their API. Status here - https://status.shipengine.com/incidents/k7xq07qvqrzs
This incident is resolved.
We recognise an issue with re-assignment of orders due to changes with the order and are working on a fix. We intend to have this updated this week.
This incident has been resolved.
We have identified issue, fixed the issue but are waiting to do a system update on Monday 3rd August at 13:00 GMT.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
As per our integration partner Royal Mail has some performance issues - https://status.shipengine.com/
This incident has been resolved.
We are investigating why 3shape's servers are not responding to the requests and believe this can be for many reasons. We will keep this status updated whilst we are reviewing. This issue is isolated to 3shape's US servers we believe.
3shape has restored the server issues.
Stripe has made an unexpected update to its Checkout API, which is currently affecting the payment experience. We are actively working on a fix and will resolve the issue as soon as possible. See their notice here - https://docs.stripe.com/changelog/dahlia/2026-03-25/updates-available-checkout-session-ui-modes
This incident has now been resolved. Thank you for your patience with us and we apologise for any inconvenience this may have caused.
Shipengine the shipping partner is facing problems right now and we are waiting for an update - https://status.shipengine.com/
Shipengine has notified now that the incident is resolved.
We’re currently experiencing issues with AI-powered responses. Messages may take longer than usual or be handled by our support team while we investigate.
This incident has been resolved.
We are currently investigating a spiking behaviour causing our servers performance issues.
We are continuing to investigate the impact to the UK environment.
We have identified and hopefully resolved the issue. We will continue monitoring our UK environment to ensure the issue is fully resolved.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently Investigating what is causing this issue. We apologise for any inconveniences this has caused.
We have identified and logged the reported performance issues and are continuing to monitor the situation. We apologise for any inconvenience this may have caused.
Please refrain from using the product uploader or the bulk editor for products, until our investigation on the matter has been resolved. For any issues this may cause, please contact [email protected]
This incident has been resolved.
We are currently Investigating Issues with performance. We apologise for any inconvenience this has caused.
This incident has been monitored and logged. We apologise for any inconvenience this may have caused.
We have been shared via shipengine our shipping integration partner that there are some issues with carriers and this can be seen on their status page - https://status.shipengine.com/
This incident has been resolved.
We are currently investigating an issue affecting Scanhub authentication. Some users may experience difficulties establishing or refreshing connections. If you encounter a blocked connection, please try refreshing the connection. Our team is actively working to resolve the issue and restore normal service as quickly as possible.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
In the itero platform there is some users reporting issues with not receiving STL files.
Itero have informed us this issue is fixed.
We have been informed this should be resolved but as an external element we have limited oversight.