GreatLab incident

Xero - Mass bulk exporting issue

Major Resolved View vendor source →

GreatLab experienced a major incident on July 31, 2026 affecting Integrations and Finances, lasting 3d 6h. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 04:05 PM UTC
Resolved
Aug 03, 2026, 10:23 PM UTC
Duration
3d 6h
Detected by Pingoru
Jul 31, 2026, 04:05 PM UTC

Affected components

IntegrationsFinances

Update timeline

  1. investigating Jul 31, 2026, 04:05 PM UTC

    We have identified issue, fixed the issue but are waiting to do a system update on Monday 3rd August at 13:00 GMT.

  2. investigating Jul 31, 2026, 04:05 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 31, 2026, 09:28 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Aug 03, 2026, 10:23 PM UTC

    This incident has been resolved.