GreatLab experienced a minor incident on April 9, 2026 affecting Platform, lasting 11d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Platform
Update timeline
- investigating Apr 09, 2026, 12:10 PM UTC
We are currently investigating a spiking behaviour causing our servers performance issues.
- investigating Apr 09, 2026, 03:00 PM UTC
We are continuing to investigate the impact to the UK environment.
- monitoring Apr 10, 2026, 05:54 PM UTC
We have identified and hopefully resolved the issue. We will continue monitoring our UK environment to ensure the issue is fully resolved.
- monitoring Apr 21, 2026, 06:39 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 21, 2026, 06:40 AM UTC
This incident has been resolved.