GreatLab incident

iTero have experienced issues with not receiving STL's

Minor Resolved View vendor source →

GreatLab experienced a minor incident on March 5, 2026 affecting iTero, lasting 23h 39m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2026, 02:53 PM UTC
Resolved
Mar 06, 2026, 02:33 PM UTC
Duration
23h 39m
Detected by Pingoru
Mar 05, 2026, 02:53 PM UTC

Affected components

iTero

Update timeline

  1. investigating Mar 05, 2026, 02:53 PM UTC

    In the itero platform there is some users reporting issues with not receiving STL files.

  2. monitoring Mar 05, 2026, 02:56 PM UTC

    Itero have informed us this issue is fixed.

  3. resolved Mar 06, 2026, 02:33 PM UTC

    We have been informed this should be resolved but as an external element we have limited oversight.