GreatLab incident

Scanhub Authentication Connectivity Issues - UK

Major Resolved View vendor source →

GreatLab experienced a major incident on March 5, 2026 affecting Scanhub, lasting 21h 33m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2026, 04:33 PM UTC
Resolved
Mar 06, 2026, 02:06 PM UTC
Duration
21h 33m
Detected by Pingoru
Mar 05, 2026, 04:33 PM UTC

Affected components

Scanhub

Update timeline

  1. identified Mar 05, 2026, 04:33 PM UTC

    We are currently investigating an issue affecting Scanhub authentication. Some users may experience difficulties establishing or refreshing connections. If you encounter a blocked connection, please try refreshing the connection. Our team is actively working to resolve the issue and restore normal service as quickly as possible.

  2. identified Mar 05, 2026, 04:33 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 06, 2026, 10:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 06, 2026, 02:06 PM UTC

    This incident has been resolved.