Gravity Payments Outage History

We are investigating an issue causing a delay in transaction reporting and some management functionality for a small number of merchants. We are working to resolve this issue and fully restore services as quickly as possible. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.

We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.

Access to dashboard.gravitypayments.com is currently unavailable. We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.

Clover is currently experiencing device issues. As a result, you may receive an error message, such as a connection timeout or a syncing issue. If you continue to experience issues processing, and have access to Gravity Dashboard Virtual Terminal, please try processing directly through Virtual Terminal. Login to Gravity Dashboard, navigate to Virtual Terminal in the left-hand navigation. Next, select Sale and manually enter the amount and the customer’s card information. Click ‘Process’. If you need support, please reach out to our team at [email protected]. Thank you for your patience while this issue is being resolved.

Clover is continuing to experience device issues. Gravity Payments is communicating closely with Clover on this issue. We will continue to post updates as they are available.

Clover is continuing to experience device issues. Clover has not identified a fix for the issue yet. We will continue to post updates as they are available.

Clover is continuing to experience device issues. Clover has not identified a fix for the issue yet. We are monitoring Clover closely for resolution and we will continue to post updates as we have them .

We are monitoring a decrease in transaction failures on Clover devices. We are continuing to monitor Clover.

We are still monitoring a decrease in error rates for transactions on Clover devices. Clover has not identified a fix for the issue yet. We are continuing to monitor. If you are experiencing issues processing, and have access to Gravity Dashboard Virtual Terminal, please try processing directly through Virtual Terminal. Login to Gravity Dashboard, navigate to Virtual Terminal in the left-hand navigation. Next, select Sale and manually enter the amount and the customer’s card information. Click ‘Process’. If you need support, please reach out to our team at [email protected]. Thank you for your patience while this issue is being resolved.

Clover has communicated that they have identified the issue and are working to fully restore services to Clover devices. We are continuing to observe higher transaction success rates. We will continue to monitor until services are restored.

Our partner DIS is experiencing a service disruption that is causing intermittent impact on our service. As a result, you may have issues processing transactions at this time. DIS teams are working on resolving the issue. As a workaround, you can use Dashboard Virtual Terminal at dashboard.gravitypayments.com. If you need support, please contact our support team at [email protected] or call tel :8667014700. Thank you for your patience while this issue is being resolved.

We've been made aware of an issue with the Clover Online Ordering, Clover Virtual Terminal, and API calls to Clover Gateway impacting some Clover merchants. If you are having problems with online transactions, please contact our support team at [email protected] or call tel:8667014700.

We are aware of a delay in deposits for a small subset of merchants. We are working with our funding bank to get more information. If you are not seeing an expected deposit today and believe you are impacted please contact our support team at [email protected] or call tel:8667014700

We are continuing the investigate the issue between our funding bank and a small subset of receiving banks. If you are not seeing an expected deposit today and believe you are impacted please contact our support team at [email protected] or call tel:8667014700

We are aware of a third-party outage impacting the Dispute Manager tool, used for managing your chargebacks online. If you need assistance retrieving information on a chargeback or posting a response, please contact our support team at [email protected] or call tel :8667014700

We are aware of an issue with USAePay transaction processing. We will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel :8667014700.

Gravity Payments website intermittently unavailable for some users. We are aware of the issue and are working to resolve it as quickly as possible. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.

We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.

We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.

We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.

We are still investigating this issue and will provide updates and additional guidance as we have it.

We are continuing to investigate this issue. We believe this issue is affecting PAX A35 devices exclusively of the A35-0BW-RD6-01AA hardware version. PAX has acknowledged the issue and is providing Gravity with updates as they work towards a fix, or workaround.

We are continuing to drive the investigation of this issue with PAX. They have confirmed they are investigating and have escalated the issue as critical to their team. We continue to investigate fixes and workarounds to provide relief for those affected.

We are investigating this issue and will provide more information soon.

We are currently experiencing service disruptions with Access One. As a result, you may have issues resetting your AccessOne password at this time. You may also encounter batches that failed to close at the scheduled time or batches missing in the Gravity Dashboard. If you are having difficulties resetting your AccessOne password or need help with closing any open batches, please contact our support team at [email protected] or call us at tel: 8667014700.

We are currently experiencing intermittent service disruptions with our two-factor authentication services. As a result, you may have issues accessing Gravity Dashboard at this time. If you need support, please reach out to our team at [email protected] or by calling us at 866-701-4700.. Thank you for your patience while this issue is being resolved.

NMI Gateway is currently reporting connectivity issues that are impacting our service. We are working with NMI to mitigate the issue. If you are impacted, please retry any failed transactions. If you are still having problems with the service, please contact our support team at [email protected] or by calling us at 866-701-4700.