Ongoing since 10:40 PM UTC, affecting emergepay and Gravity Dashboard and 1 more.
The disruption at AWS is ongoing. Their team continues to work toward resolution and we remain engaged with them. If you are using a Clover device you can utilize the following workaround: Clover Standalone Workaround: 1. Process through the Clover Device as standalone. 2. Tap 4 corners of the screen and input passcode 3. Select the “Sale” app 4. Input amount and then process payment We will provide another update by 5:00 PM PT. If you need help, contact [email protected] or call (866) 701-4700."
Affected components
Update timeline
- identified Oct 29, 2026, 10:40 PM UTC
We have confirmed that a service disruption at our partner AWS is affecting transaction processing for customers. The AWS team is working to restore service, and we are in direct contact with them and monitoring closely. We will provide another update with any known workarounds by 4:45 PM PT. If you need help, contact [email protected] or call (866) 701-4700.
- identified Oct 29, 2026, 10:58 PM UTC
The disruption at AWS is ongoing. Their team continues to work toward resolution and we remain engaged with them. If you are using a Clover device you can utilize the following workaround: Clover Standalone Workaround: 1. Process through the Clover Device as standalone. 2. Tap 4 corners of the screen and input passcode 3. Select the “Sale” app 4. Input amount and then process payment We will provide another update by 5:00 PM PT. If you need help, contact [email protected] or call (866) 701-4700."
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