Ongoing since 07:54 PM UTC.
We are currently investigating a known issue impacting Castle Vega 3000 terminals integrated with the USAePay gateway. When a transaction is initiated from your POS, the payment processes on the terminal, but the response back to your POS system experiences a timeout. As a result, the POS does not receive confirmation that the transaction completed.Transactions will still process when cards are tapped or chipped (terminal shows green check when approved despite the POS returning an error.) Our team is working closely with USAePay support to resolve this as quickly as possible. In the interim, please verify transactions directly on the terminal Gravity Dashboard reporting before re-attempting payments to prevent duplicate charges. If you have any questions regarding this error or need assistance with reconciliation, please contact our support team, either by email at [email protected], or by phone at 1-866-701-4700.
Update timeline
- investigating Nov 01, 2026, 07:54 PM UTC
We are investigating a possible service disruption with one of our processing partners that may be affecting transaction reporting for customers. We will update this page as soon as we have more information. If you need help, contact [email protected] or call (866) 701-4700.
- investigating Nov 01, 2026, 08:33 PM UTC
We are currently investigating a known issue impacting Castle Vega 3000 terminals integrated with the USAePay gateway. When a transaction is initiated from your POS, the payment processes on the terminal, but the response back to your POS system experiences a timeout. As a result, the POS does not receive confirmation that the transaction completed.Transactions will still process when cards are tapped or chipped (terminal shows green check when approved despite the POS returning an error.) Our team is working closely with USAePay support to resolve this as quickly as possible. In the interim, please verify transactions directly on the terminal Gravity Dashboard reporting before re-attempting payments to prevent duplicate charges. If you have any questions regarding this error or need assistance with reconciliation, please contact our support team, either by email at [email protected], or by phone at 1-866-701-4700.
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