Degraded Performance: GoGuardian Admin – DNS Filtering
Affected: DNS Filtering
Go Guardian Outage History
Go Guardian is up right nowGo Guardian had 21 outages in the last 2 years totaling 726h 59m of downtime — averaging 0.9 incidents per month.
There were 21 Go Guardian outages since October 15, 2024 totaling 726h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some students appearing offline due service latency
Affected: GoGuardian Teacher
Timeline · 4 updates
- investigating Sep 03, 2026, 03:43 PM UTC
We are currently investigating this issue.
- investigating Sep 03, 2026, 04:41 PM UTC
Some students are appearing as "Student Offline" or "Device Unavailable" in Live Sessions due to a backend service outage, starting at approximately 7:40 am PST. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.
- monitoring Sep 03, 2026, 07:56 PM UTC
Functionality has been restored for affected users. We are continuing to investigate the issue and implement fixes to improve performance. We will closely monitor the feature through tomorrow to ensure continued stability.
- resolved Sep 04, 2026, 05:02 PM UTC
The service disruption has been fully resolved. System performance has returned to normal, and all services should now be functioning as expected. Thank you for your patience, and we apologize for any inconvenience caused.
GoGuardian Theft Recovery
Affected: GoGuardian Admin
Timeline · 2 updates
- investigating Jul 31, 2026, 04:10 PM UTC
We are currently investigating a potential bug within GoGuardian Theft Recovery. We are receiving intermittent reports of the authentication page creating a loop making it temporarily inaccessible. We will provide updates as we learn more from our investigation.
- resolved Jul 31, 2026, 04:22 PM UTC
The issue with GoGuardian Theft Recovery has been fully resolved.
Degraded Performance: Beacon – After School Hours Email Summaries
Affected: GoGuardian Beacon
Timeline · 5 updates
- investigating Jul 16, 2026, 05:14 PM UTC
We are aware of an issue where some customers are not receiving Beacon’s after-school hours email summaries as expected. This issue is only impacting a subset of users, and all other Beacon features are fully functional. Our team is actively investigating, and we will provide updates here as we learn more. We sincerely apologize for any inconvenience.
- investigating Jul 16, 2026, 06:30 PM UTC
We're continuing our investigation into after-school hours email summaries failing to be delivered to some customers. We will continue to update as we identify and resolve the issue.
- identified Jul 16, 2026, 07:40 PM UTC
We've identified a potential cause and are working to deploy a fix that will restore sending Beacon's after-school hours email summaries to all customers who opted into them.
- monitoring Jul 16, 2026, 10:29 PM UTC
A fix has been implemented to restore Beacon’s after-school hours email summaries for all customers. We will continue to monitor through tomorrow morning to ensure that all emails are sent.
- resolved Jul 17, 2026, 02:30 PM UTC
We have resolved an issue which caused Beacon After School Hours Email Summaries to not send to all customers. After monitoring the email send for this morning we expect the emails should now work as expected. We will continue to monitor in the coming week to verify that the email send is reliable. Thank you for your patience and we apologize for any inconvenience caused by this issue
Admin Policies- website urls not loading
Affected: Admin: Dashboard
Timeline · 5 updates
Degraded Performance: Organization Management - Product Selector
Affected: Organization Management
Timeline · 3 updates
- investigating May 06, 2026, 02:41 PM UTC
As of approximately 7:39am pacific we have noticed that the Product Selector may be missing from Organization Management. Our team is currently investigating the issue. We sincerely apologize for any inconvenience.
- investigating May 06, 2026, 03:07 PM UTC
We are continuing to investigate this issue.
- resolved May 06, 2026, 03:09 PM UTC
We have fully resolved an issue with Organization Management If you are still experiencing trouble, please reach out to our support team. Thank you for your patience.
Degraded Performance: GoGuardian DNS Filtering
Affected: GGDNS Filtering
Timeline · 2 updates
- identified Mar 27, 2026, 05:27 PM UTC
As of approximately 12:38pm ET, we have seen some increase in latency for Admin DNS Filtering. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.
- resolved Mar 27, 2026, 06:31 PM UTC
This incident has been resolved and the GGDNS Filtering should be fully operational. Sorry for the inconvenience.
Major Outage: [Teacher]
Affected: Teacher: Classroom Connections
Timeline · 3 updates
- investigating Mar 25, 2026, 03:55 PM UTC
It looks like users are experiencing trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher, starting at approximately 8:30 AM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.
- monitoring Mar 25, 2026, 04:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 25, 2026, 04:36 PM UTC
We have resolved the issue that resulted in trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher. These commands should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.
GGT Classroom degraded experience
Affected: Teacher: Dashboard
Timeline · 2 updates
- investigating Mar 03, 2026, 09:34 PM UTC
It looks like some users are experiencing trouble starting classroom sessions within GoGuardian Teacher, starting at approximately 1PM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.
- resolved Mar 03, 2026, 10:03 PM UTC
We have resolved the issue that resulted in increased reports of degraded performance when starting classroom sessions in GoGuardian Teacher. Your sessions should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.
Some Users Unable to Log In to GoGuardian Teacher
Affected: Teacher: Dashboard
Timeline · 3 updates
- identified Dec 12, 2025, 12:15 AM UTC
We are aware of an issue preventing some users from logging in to GoGuardian Teacher as of approximately 12:45pm PT. We have identified a potential cause and are working to resolve it as soon as possible.
- monitoring Dec 12, 2025, 12:39 AM UTC
We have deployed a fix for the issue of some users being unable to log in to GoGuardian Teacher and are monitoring recovery.
- resolved Dec 12, 2025, 01:17 AM UTC
This issue has been resolved.
Google is experiencing issues with Chromebook logins
Affected: Content FilteringAlertsDashboardNotificationsPenalty BoxAdmin: DashboardSettingsSimulatorTeacher: DashboardDashboardPolicyTeacher: Classroom ConnectionsQuick ViewAlertsOrganization ManagementAlert DetailsTheft RecoveryGlobal SearchYouTube FilteringFleet: DashboardGoGuardian Admin Gateway
Timeline · 3 updates
- investigating Nov 04, 2025, 05:58 PM UTC
We are currently monitoring a reported issue affecting Google Chromebooks, where users are experiencing login difficulties. This issue is impacting both staff and students using Chromebooks. Our teams are actively monitoring the situation. We’ll provide updates as more information becomes available. Google Outage Page https://downdetector.com/status/google/
- investigating Nov 04, 2025, 06:04 PM UTC
We are continuing to investigate this issue.
- resolved Nov 04, 2025, 06:38 PM UTC
Update: Google has indicated that the incident affecting Chromebook logins has been fully resolved. https://support.cloud.google.com/portal/system-status?product=WORKSPACE Thank you for your patience and understanding.
GoGuardian Beacon Degraded Performance
Timeline · 2 updates
- investigating Sep 04, 2025, 07:34 PM UTC
We are currently experiencing a slight delay in our service. Student online activity is being captured, however the processing of alert cards may be delayed. Please be assured that our team is working hard to resolve the issue. We apologize for any inconvenience this may cause.
- resolved Sep 04, 2025, 10:01 PM UTC
This issue has been resolved.
GoGuardian Fleet Sync Partial Outage - Long Sync Times
Timeline · 5 updates
- investigating Aug 08, 2025, 07:17 PM UTC
We are currently investigating an issue causing GoGuardian Fleet syncs to not function as expected. Syncs may be running for over 24 hours without completion. We sincerely apologize for any trouble caused by this issue.
- identified Aug 08, 2025, 09:40 PM UTC
We have identified an issue with an upstream third-party service provider whose apis are currently experiencing high latency. This high latency is causing higher than normal GoGuardian Fleet sync times. We are in contact with our third-party service provider who is working to improve latency, and will continue to share status updates on this issue as they become available. We appreciate your patience and apologize for any trouble caused by this issue.
- monitoring Aug 09, 2025, 10:09 PM UTC
Fleet sync latency has improved and we’re continuing to closely monitor latency while working with our third-party service provider. We will continue to provide updates as they become available.
- monitoring Aug 11, 2025, 03:36 PM UTC
GoGuardian Fleet latency has improved significantly and jobs are processing as expected. We are continuing to monitor latency, but are confident this issue has been resolved. Thanks for your patience while we worked to resolve this issue and we apologize for any trouble caused by this issue.
- resolved Aug 11, 2025, 03:36 PM UTC
This incident has been resolved.
GoGuardian App Partial Outage
Timeline · 1 update
- resolved Aug 07, 2025, 03:09 PM UTC
We have resolved an issue with GoGuardian App-based deployments for GoGuardian Admin, GoGuardian Teacher, and GoGuardian Beacon, in which users may have experienced trouble with monitoring student devices and data between approximately 4:30pm ET and 6pm ET. If you are still experiencing trouble, please reach out to our support team using the form available here: https://support.goguardian.com/s/contactsupport. Thank you for your patience, and we apologize for any inconvenience caused by this downtime.
GoGuardian Teacher Degraded Performance
Timeline · 3 updates
- investigating Jun 12, 2025, 09:14 PM UTC
Some users may experience trouble connecting to GoGuardian Teacher, starting at approximately 2:00 PM Pacific Time. We are currently investigating the issue and working towards a resolution. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.
- monitoring Jun 12, 2025, 09:20 PM UTC
We have implemented a fix to resolve issues related to loading the GoGuardian Teacher dashboard and service has been restored. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.
- resolved Jun 12, 2025, 09:56 PM UTC
We have resolved the issue causing trouble when connecting to the GoGuardian Teacher dashboard, which users may have experienced between 2:00 and 2:15 Pacific Time. Service has been fully restored. We apologize for any trouble caused by this issue.
GoGuardian Fleet Devices
Timeline · 2 updates
- investigating Jun 05, 2025, 04:39 PM UTC
We are currently investigating an issue preventing GoGuardian Fleet from working as expected. Access to view and edit newly synced devices may be currently unavailable. Our teams working to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.
- resolved Jun 06, 2025, 11:04 PM UTC
We have fully resolved an issue with GoGuardian Fleet in which users may have experienced the inability to view and edit newly synced devices. If you are still experiencing trouble, please reach out to our support team by responding to this message and sharing details of devices which may still be missing. Thank you for your patience while we worked to resolve this issue.
GoGuardian Beacon SMS Notifications: Degraded Performance
Timeline · 4 updates
- investigating May 07, 2025, 06:22 PM UTC
Beacon SMS/text messages are currently not being received in some instances. We are working with carriers to resolve the issue. Please note that email notifications are still working as expected.
- investigating May 08, 2025, 08:49 PM UTC
We are in ongoing communication with our service providers to resolve the issue regarding GoGuardian Beacon SMS/text messages not being received for some customers. As a reminder, email notifications are still working as expected. Thank you for your patience.
- monitoring May 09, 2025, 06:12 PM UTC
Update for GoGuardian Beacon SMS/text messages not being received for some customers and carriers - service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. Thank you for your patience.
- resolved May 29, 2025, 08:50 PM UTC
GoGuardian Beacon SMS/text message alert notifications have been fully restored and monitoring has now concluded.
GoGuardian Admin Degraded Performance
Timeline · 3 updates
- investigating May 07, 2025, 01:23 PM UTC
Some users may experience trouble loading specific student report pages within GoGuardian Admin, starting at approximately 5:20AM PDT (8:20AM EDT). We are currently investigating the issue and working towards a fix. Filtering remains working as expected. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.
- monitoring May 07, 2025, 04:27 PM UTC
We have implemented a fix to resolve issues related to loading student report activity within GoGuardian Admin starting approximately around 5:20AM PDT (8:20AM EDT) and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.
- resolved May 07, 2025, 05:08 PM UTC
We have resolved the issue causing issues when loading specific student report activity pages which users may have experienced between 5:20AM PDT and 9:10AM PDT. Service has been fully restored. We apologize for any trouble caused by this issue.
GoGuardian Admin Policy Categories Degraded Performance
Timeline · 4 updates
- investigating Nov 04, 2024, 08:54 PM UTC
Some users may experience trouble toggling categories within policies in GoGuardian, starting at approximately 12:30 PM Pacific time. Filtering for existing categories and manual edits to URLs are working as expected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience
- investigating Nov 04, 2024, 08:54 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 04, 2024, 09:09 PM UTC
A fix has been implemented to restore the ability to toggle categories within policies in GoGuardian Admin. The issue occurred between approximately 12:30PM and 1:00PM Pacific time. We are currently monitoring the situation as the fix does appear to have successfully restored functionality. We apologize for any trouble caused by this issue.
- resolved Nov 04, 2024, 10:15 PM UTC
We have confirmed the fix implemented to restore functionality to GoGuardian Admin category toggles has been successful. The issue occurred between at approximately 12:30 PM and 1:00 PM Pacific time. We apologize for any trouble caused by this issue.
GoGuardian Fleet Degraded Performance
Timeline · 3 updates
- investigating Oct 23, 2024, 07:29 PM UTC
Some users may experience trouble syncing information from the Google Admin Console to GoGuardian Fleet, starting at approximately 10AM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.
- monitoring Oct 23, 2024, 08:38 PM UTC
We have implemented a fix to resolve issues related to syncing GoGuardian Fleet and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.
- resolved Oct 23, 2024, 09:47 PM UTC
We have resolved the issue causing difficulties with GoGuardian Fleet sync, which users may have experienced between 10:00AM and 1:30PM Pacific time. Service has been fully restored. We apologize for any trouble caused by this issue.
GoGuardian Teacher Outage
Timeline · 3 updates
- investigating Oct 15, 2024, 03:51 PM UTC
We are currently investigating an issue preventing GoGuardian Teacher from working as expected, starting at approximately 8:35AM Pacific Time. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.
- monitoring Oct 15, 2024, 04:58 PM UTC
We have implemented a fix for an issue affecting GoGuardian Teacher from 8:35AM to 9:45AM Pacific Time and access is now restored. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.
- resolved Oct 15, 2024, 06:19 PM UTC
We have fully resolved an issue with GoGuardian Teacher causing sessions to not run as expected, which users may have experienced between approximately 8:35AM to 9:45AM Pacific Time. If you are still experiencing trouble, please reach out to our support team here: https://support.goguardian.com/s/contactsupport . Thank you for your patience.