Go Guardian incident

Some Users Unable to Log In to GoGuardian Teacher

Resolved after 1 hour 2 minutes, affecting Teacher: Dashboard, on December 12, 2025.

monitoring Dec 12, 2025, 12:39 AM UTC

We have deployed a fix for the issue of some users being unable to log in to GoGuardian Teacher and are monitoring recovery.

Started
Dec 12, 2025, 12:15 AM UTC
Resolved
Dec 12, 2025, 01:17 AM UTC
Duration
1h 2m
Detected by Pingoru
Dec 12, 2025, 12:15 AM UTC

Affected components

Teacher: Dashboard

Update timeline

  1. identified Dec 12, 2025, 12:15 AM UTC

    We are aware of an issue preventing some users from logging in to GoGuardian Teacher as of approximately 12:45pm PT. We have identified a potential cause and are working to resolve it as soon as possible.

  2. monitoring Dec 12, 2025, 12:39 AM UTC

    We have deployed a fix for the issue of some users being unable to log in to GoGuardian Teacher and are monitoring recovery.

  3. resolved Dec 12, 2025, 01:17 AM UTC

    This issue has been resolved.

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