Go Guardian incident

Some Users Unable to Log In to GoGuardian Teacher

Go Guardian experienced a major incident on December 12, 2025 affecting Teacher: Dashboard, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started: Dec 12, 2025, 12:15 AM UTC
Resolved: Dec 12, 2025, 01:17 AM UTC
Duration: 1h 2m
Detected by Pingoru: Dec 12, 2025, 12:15 AM UTC

Affected components

Teacher: Dashboard

Update timeline

identified Dec 12, 2025, 12:15 AM UTC

We are aware of an issue preventing some users from logging in to GoGuardian Teacher as of approximately 12:45pm PT. We have identified a potential cause and are working to resolve it as soon as possible.
monitoring Dec 12, 2025, 12:39 AM UTC

We have deployed a fix for the issue of some users being unable to log in to GoGuardian Teacher and are monitoring recovery.
resolved Dec 12, 2025, 01:17 AM UTC

This issue has been resolved.