Go Guardian incident
GoGuardian Beacon SMS Notifications: Degraded Performance
Resolved after 22 days 2 hours, on May 7, 2025.
GoGuardian Beacon SMS/text message alert notifications have been fully restored and monitoring has now concluded.
Update timeline
- investigating May 07, 2025, 06:22 PM UTC
Beacon SMS/text messages are currently not being received in some instances. We are working with carriers to resolve the issue. Please note that email notifications are still working as expected.
- investigating May 08, 2025, 08:49 PM UTC
We are in ongoing communication with our service providers to resolve the issue regarding GoGuardian Beacon SMS/text messages not being received for some customers. As a reminder, email notifications are still working as expected. Thank you for your patience.
- monitoring May 09, 2025, 06:12 PM UTC
Update for GoGuardian Beacon SMS/text messages not being received for some customers and carriers - service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. Thank you for your patience.
- resolved May 29, 2025, 08:50 PM UTC
GoGuardian Beacon SMS/text message alert notifications have been fully restored and monitoring has now concluded.
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