Go Guardian incident
Some students appearing offline due service latency
Resolved after 1 day 1 hour, affecting GoGuardian Teacher, on September 3, 2026.
The service disruption has been fully resolved. System performance has returned to normal, and all services should now be functioning as expected. Thank you for your patience, and we apologize for any inconvenience caused.
Affected components
Update timeline
- investigating Sep 03, 2026, 03:43 PM UTC
We are currently investigating this issue.
- investigating Sep 03, 2026, 04:41 PM UTC
Some students are appearing as "Student Offline" or "Device Unavailable" in Live Sessions due to a backend service outage, starting at approximately 7:40 am PST. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.
- monitoring Sep 03, 2026, 07:56 PM UTC
Functionality has been restored for affected users. We are continuing to investigate the issue and implement fixes to improve performance. We will closely monitor the feature through tomorrow to ensure continued stability.
- resolved Sep 04, 2026, 05:02 PM UTC
The service disruption has been fully resolved. System performance has returned to normal, and all services should now be functioning as expected. Thank you for your patience, and we apologize for any inconvenience caused.
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