Resolved after 2 hours 28 minutes, on October 15, 2024.
We have fully resolved an issue with GoGuardian Teacher causing sessions to not run as expected, which users may have experienced between approximately 8:35AM to 9:45AM Pacific Time. If you are still experiencing trouble, please reach out to our support team here: https://support.goguardian.com/s/contactsupport . Thank you for your patience.
Update timeline
- investigating Oct 15, 2024, 03:51 PM UTC
We are currently investigating an issue preventing GoGuardian Teacher from working as expected, starting at approximately 8:35AM Pacific Time. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.
- monitoring Oct 15, 2024, 04:58 PM UTC
We have implemented a fix for an issue affecting GoGuardian Teacher from 8:35AM to 9:45AM Pacific Time and access is now restored. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.
- resolved Oct 15, 2024, 06:19 PM UTC
We have fully resolved an issue with GoGuardian Teacher causing sessions to not run as expected, which users may have experienced between approximately 8:35AM to 9:45AM Pacific Time. If you are still experiencing trouble, please reach out to our support team here: https://support.goguardian.com/s/contactsupport . Thank you for your patience.
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