Go Guardian incident

Major Outage: [Teacher]

Resolved after 41 minutes, affecting Teacher: Classroom Connections, on March 25, 2026.

resolved Mar 25, 2026, 04:36 PM UTC

We have resolved the issue that resulted in trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher. These commands should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

Started
Mar 25, 2026, 03:55 PM UTC
Resolved
Mar 25, 2026, 04:36 PM UTC
Duration
41m
Detected by Pingoru
Mar 25, 2026, 03:55 PM UTC

Affected components

Teacher: Classroom Connections

Update timeline

  1. investigating Mar 25, 2026, 03:55 PM UTC

    It looks like users are experiencing trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher, starting at approximately 8:30 AM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

  2. monitoring Mar 25, 2026, 04:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 25, 2026, 04:36 PM UTC

    We have resolved the issue that resulted in trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher. These commands should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

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