Go Guardian incident
GoGuardian Fleet Sync Partial Outage - Long Sync Times
Resolved after 2 days 20 hours, on August 8, 2025.
GoGuardian Fleet latency has improved significantly and jobs are processing as expected. We are continuing to monitor latency, but are confident this issue has been resolved. Thanks for your patience while we worked to resolve this issue and we apologize for any trouble caused by this issue.
Update timeline
- investigating Aug 08, 2025, 07:17 PM UTC
We are currently investigating an issue causing GoGuardian Fleet syncs to not function as expected. Syncs may be running for over 24 hours without completion. We sincerely apologize for any trouble caused by this issue.
- identified Aug 08, 2025, 09:40 PM UTC
We have identified an issue with an upstream third-party service provider whose apis are currently experiencing high latency. This high latency is causing higher than normal GoGuardian Fleet sync times. We are in contact with our third-party service provider who is working to improve latency, and will continue to share status updates on this issue as they become available. We appreciate your patience and apologize for any trouble caused by this issue.
- monitoring Aug 09, 2025, 10:09 PM UTC
Fleet sync latency has improved and we’re continuing to closely monitor latency while working with our third-party service provider. We will continue to provide updates as they become available.
- monitoring Aug 11, 2025, 03:36 PM UTC
GoGuardian Fleet latency has improved significantly and jobs are processing as expected. We are continuing to monitor latency, but are confident this issue has been resolved. Thanks for your patience while we worked to resolve this issue and we apologize for any trouble caused by this issue.
- resolved Aug 11, 2025, 03:36 PM UTC
This incident has been resolved.
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