pingoru pingoru Go Cloud Communications had 15 outages in the last 2 years totaling 40h 27m of downtime, averaging 0.6 incidents per month.
There were 15 Go Cloud Communications outages since December 10, 2024 totaling 40h 27m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Outbound calls are not working due to Google Cloud outage in some UK zones
Our monitoring can see that calls are returning to normal now
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We have seen all traffic return to normal and are monitoring all services closely.
This incident has been resolved.
We're investigating reports of dial delay on outbound calling for some customers. Will update in next 20 minutes.
We have identified the issue and are implementing a fix. Service should be restored shortly.
Inbound calls and dashboards remain unaffected. We are investigating with urgency.
The fix has been implemented and we're seeing service restored to all users. We'll continue to monitor closely for a period before marking this as resolved.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are aware of a UK wide issue affecting some call traffic for many telecom providers, this is already being investigated by the UK network provider. We are working with the network provider to get services restored as soon as possible and apologise for the inconvenience
The network provider has identified the issue and are applying a network fix. Our team are monitoring the system call traffic and will update further shortly.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
As reported on all major news channels we are aware of a worldwide 'Amazon Web Services' Outage affecting many websites, banks and telecom providers. You will receive update emails shortly with a service status page link where you can track updates on this fault. We are working with the network provider to get services restored, this is being treated with the highest urgency.
All AWS-hosted services have been tested and confirmed stable following a period of monitoring. Our Network Team will maintain ongoing observation. Please report any issues to the Service Desk through the usual channels.
We are currently observing service disruptions affecting inbound & outbound calls involving some UK mobile networks. The impacted mobile networks are responding with a busy message on inbound calls. This issue is based on the mobile networks , the mobile networks are working on the issue and should have resolved soon. This is not a issue on our network, so we await the mobile networks fix Our team is actively monitoring the situation, we will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
We're still observing issues on mobile carriers and will provide an update when more information is available.
We're still observing issues on mobile carriers and will provide an update when more information is available.
The affected Mobile Networks have updated that network traffic is returning to normal. We will continue to monitor the situation in relation to our customers phone system traffic to the affected networks.
We are currently investigating an issue impacting some incoming calls across a small subsection of customers. this relates to issues outside of our network and an issue on a national call carrier supporting most UK Telecom providers.
We have been advised the issue has been cleared, we continue to monitor
This incident has been resolved.
We have Identified an active UK wide network call carrier incident affecting a subsection of customers calls. This is being treated with highest priority and a fix is being implemented.
This is being treated with highest priority and a fix is being implemented by the UK Network Call Carriers.
We are continuing to work on a fix for this issue.
We have been advised by the UK Network Carriers a fix has been implemented and we are monitoring the services closely.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are currently investigating this issue impacting some inbound calls, the issue is affecting most UK telecom providers.
The issue has been identified and a fix is being implemented.
Inbound service has been restored and we are monitoring the platform closely
This incident has been resolved.
We are aware of an issue impacting the London Heathrow datacentre that is effecting the Go CloudPBX. The failover datacentre is operating and mobile app calls should route OK but access to the portal is currently unavailable. We are investigating as a matter of priority. If users are having problems using their mobile app, if they log off and back on, they should reconnect successfully.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
After monitoring and testing this issue has been moved to resolved status.
Identified - This morning our engineers begun to investigate reports of calls not reaching users running our Callswitch mobile apps on iOS. We have identified the issue and are working to resolve with urgency, and will provide an update within the next 4 hours.
We have identified the issue and are working to resolve with urgency, and will provide an update within the next 4 hours.
Our engineers have implemented a fix and we're seeing calls receiving successfully on iOS devices, for iOS apps. We're continuing to monitor the situation and will close this incident as resolved in due course.
This incident has been resolved.