Go Cloud Communications experienced a minor incident on January 14, 2025 affecting Go CloudPBX and Nuvola PBX, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 14, 2025, 11:18 AM UTC
We are aware of an issue impacting the London Heathrow datacentre that is effecting the Go CloudPBX. The failover datacentre is operating and mobile app calls should route OK but access to the portal is currently unavailable. We are investigating as a matter of priority. If users are having problems using their mobile app, if they log off and back on, they should reconnect successfully.
- identified Jan 14, 2025, 11:34 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 14, 2025, 12:15 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 14, 2025, 01:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 14, 2025, 02:28 PM UTC
After monitoring and testing this issue has been moved to resolved status.